8 days ago
Traverse City, MI, USAMid Level
Responsibilities
- Assess customer network environments, business needs, and technical requirements and deliver strategic solutions.
- Design complex voice and data network solutions, including network topologies and technical specifications.
- Prepare pre-sale conceptual designs and collaborate with Engineering and Operations on review, approval, and costing.
- Compile project cost elements, support solution pricing, and submit IRR analyses to Finance.
- Present technical proposals for Spectrum Business products and services and guide customers through integration and implementation.
- Support Sales Engineer I staff on complex technical solutions and customer challenges.
- Conduct site surveys and liaise among customers, sales teams, and internal departments.
- Provide installation and project management teams with diagrams, documentation, service expectations, and technical support.
- Deliver technical training to account and sales support personnel and assist with new product launches.
- Maintain knowledge of Spectrum Business products, industry trends, and emerging technologies.
Requirements
- High school diploma or equivalent GED from an accredited organization.
- Knowledge of Metro Ethernet technologies, LANs, WANs, email, DNS, TCP/IP, firewalls, VPNs, and data security methods.
- Understanding of TCP/IP, IP VPN, MPLS, VPLS, Ethernet, VoIP, SONET, and DWDM networking technologies.
- Familiarity with routers, switches, LAN, MAN, WAN, DS3, OC-x, CSU/DSU, and CPE.
- Experience with voice networking, VoIP, signaling protocols, PBX, and routing protocols including BGP, ISIS, OSPF, and RIP.
- Proficiency with Microsoft Visio, Word, Excel, PowerPoint, and Project.
- Ability to work with sales executives and knowledge of the sales cycle, presentation, and proposal design.
- Valid driver’s license, satisfactory driving record, and auto insurance coverage.
- Preferred bachelor’s degree in IT or telecommunications engineering technology, or equivalent training and experience.
- Preferred five or more years of sales engineering and networking experience in the telecom or service provider industry.
- Preferred CCNA, CCDA, CCNP, CCDP, or MEF-CECP certification.
- Ability to read, write, speak, and understand English.
Benefits
- Comprehensive pay and benefits package supporting employees’ well-being.
- Office-based work environment with required travel.
Categories
Solutions Engineering
About Spectrum
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company available to more than 57 million homes and small to large businesses across 41 states. Founded in 1993, Charter has evolved from providing cable TV to streaming, and from high-speed Internet to a converged broadband, WiFi and mobile experience. Over the Spectrum Fiber Broadband Network and supported by our 100% U.S.-based employees, the Company offers Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. More information can be found at corporate.charter.com.