over 1 year ago
Raleigh, NC, USA +2 moreMid Level
H1B sponsor
Base Salary
$110k - $127k/yr
Responsibilities
- Lead new customer onboarding and ensure technical readiness for product deployment and network configuration.
- Advise customers on software deployment best practices, architecture configurations, integrations, and technical solutions.
- Own complex deployment, integration, and long-term technical continuity for key accounts.
- Collaborate with Account teams to build customer relationships and drive adoption of WalkMe's value.
- Act as a liaison among customers, Product teams, and technical support regarding product features, technical issues, and roadmap alignment.
- Participate in resolving high-severity cases as a product expert and customer advocate.
Requirements
- Strong customer service, written communication, and verbal communication skills, ideally including IT helpdesk experience.
- Strong project management skills and the ability to manage multiple projects and deliver results on time.
- Ability to solve open-ended problems in unstructured environments.
- Intermediate understanding of SaaS architecture, cloud delivery models, servers, databases, networking, computing resources, and IT deployment best practices.
- Experience building applications with JavaScript and APIs.
- Experience with IAM solutions, Identity Provider integrations, SAML, and OAuth.
- Four-year degree in IT, software development, or a STEM-related field, or equivalent experience.
- Experience in the Digital Adoption space is preferred.
Benefits
- Hybrid work arrangement combining remote and onsite collaboration.
- Inclusive culture, employee resource groups, professional development, and career development opportunities.
- Quarterly wellness reimbursements, daily BrightBreaks, and an annual Wellness Month.
- Health coverage options where applicable.
- Annual leave policy tailored to regional standards and RefreshMe Days.
- Retirement contributions.
Tech Stack
Categories
Solutions Engineering
About WalkMe
WalkMe builds a SaaS digital adoption platform that overlays guidance, automation, and analytics on top of enterprise applications to streamline user workflows. It sells to large enterprises and public-sector organizations via subscriptions; customers include IBM, Nestlé, Thermo Fisher Scientific, and the U.S. federal government. Founded in 2011 and headquartered in San Francisco, WalkMe is an SAP company.