Senior/Principal Forward Deployed Engineer - New Zealand
Salesforce7 days ago
Auckland, New ZealandSenior / Staff+
Responsibilities
- Own end-to-end architecture, development, deployment, and production handoff of agentic AI solutions for strategic enterprise customers.
- Design Agentforce systems involving agent logic, tool calls, multi-agent orchestration, deterministic guardrails, and enterprise integration patterns.
- Own data modeling, processing pipelines, data readiness, and analytics across Salesforce Data 360, Snowflake, Databricks, and customer platforms.
- Resolve complex data integration, model deployment, orchestration, and performance issues.
- Build agent performance dashboards and customer KPI reporting to track deployment health and business outcomes.
- Develop proofs of concept and MVPs, codify reusable patterns and frameworks, and create internal playbooks.
- Mentor engineers through code reviews, pairing, and shared implementation work.
- Provide technical leadership on critical deployments and communicate field insights to Product and Engineering.
- Partner with Deployment Strategists to translate customer challenges into deployable agentic solutions.
Requirements
- 6+ years of software engineering or technical delivery experience with end-to-end ownership of scalable production systems in enterprise AI, cloud, or SaaS environments.
- Degree in Computer Science or a related field.
- Expertise in at least one of Python, JavaScript/TypeScript, Java, or Apex, with familiarity with the others.
- Production experience integrating LLMs, using LangChain or LlamaIndex, and applying prompt engineering and responsible AI practices.
- Deep experience in data modeling, processing, and analytics, including proficiency with Salesforce Data 360, Snowflake, or Databricks.
- Deep Salesforce platform expertise, including Agentforce, Apex, LWC, Flows, and Salesforce APIs.
- Experience mentoring technical talent and creating reusable frameworks, playbooks, or internal tooling.
- Strong communication skills with engineering peers, customer architects, and executive stakeholders.
- Willingness to travel approximately 25% of the time and work embedded with customer engineers.
- Preferred qualifications include Salesforce certifications, familiarity with DevOps/CI-CD practices, observability tooling, or data governance frameworks; multi-cloud enterprise AI architecture experience; product roadmap influence; and open-source, technical writing, or conference presentation experience.
Benefits
- Salesforce offers benefits and resources intended to support balance and personal well-being.
- The role requires approximately 25% travel and customer-embedded work.
- Reasonable accommodations are available during the application and recruiting process.
Tech Stack
Categories
Forward Deployed
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.