Staff Site Reliability Engineer
ServiceNow10 hours ago
Remote, Canada or Toronto, CanadaStaff+
Base Salary
$109k - $192k/yr
Responsibilities
- Design, build, and operate cloud-native platforms for software validation, release validation, and production readiness.
- Maintain production-like release and test environments with automated test pipelines, observability, and CI/CD quality gates.
- Build reusable frameworks, self-service environments, test data management systems, and mock services.
- Design Kubernetes-based platforms for test infrastructure, release automation, and developer self-service.
- Implement automated checks for failure detection, deployment verification, policy enforcement, security, and resilience.
- Resolve complex platform, infrastructure, and networking challenges and drive architecture reviews and cross-team projects.
- Mentor engineers through code reviews, technical guidance, and knowledge sharing while promoting reliability and operational excellence.
Requirements
- 8+ years of experience in SRE, DevOps, platform, software, or infrastructure engineering with a bachelor's degree; alternative paths include 6 years with a master's degree, 3 years with a PhD, or equivalent experience.
- Hands-on Kubernetes experience across cluster operations, networking, storage, security, autoscaling, and multi-cluster environments.
- Experience building and operating highly available cloud-native platforms and integrating Kubernetes with CI/CD, GitOps, automated testing, and deployment validation.
- Experience with progressive delivery, canary deployments, feature flags, automated rollback, chaos engineering, resilience testing, and disaster recovery.
- Strong software engineering skills in Python, Go, Java, or Ruby.
- Understanding of observability, SLIs/SLOs, incident management, and distributed systems operations.
- Ability to independently drive projects in ambiguous environments and experience integrating AI into work processes, decision-making, or problem-solving.
- Preferred experience includes Grafana, VictoriaMetrics, GitLab CI/CD, Argo CD, Flux, Playwright, Selenium, Cypress, REST Assured, PyTest, JUnit/TestNG, Terraform, Ansible, Helm, Istio, Linkerd, Prometheus, OpenTelemetry, and managed Kubernetes on AWS, Azure, or Google Cloud.
- Must be eligible to obtain and maintain Government of Canada Reliability Status screening, including five years of verifiable background history.
Benefits
- Base pay is $109,400-$191,500 plus equity when applicable, variable or incentive compensation, and benefits.
- Benefits include health plans, flexible spending accounts, an employee stock purchase plan, matching donations, flexible time away, and family leave programs.
- Work personas may be flexible, remote, or required in office depending on the role and assigned location.
- Employment is contingent on successful completion and maintenance of Government of Canada Reliability Status screening.
Tech Stack
Categories
DevOpsSite Reliability
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.