1 month ago
India (city not specified)Mid Level / Senior
Responsibilities
- Own firmware, kernel, operating system, and software patching across managed hosting fleets and application environments.
- Inventory, assess, prioritize, and remediate technical debt and aging platform components.
- Design and build automation for provisioning, deployment, patching, remediation, configuration management, and release execution.
- Create automated release pipelines with staging, planning, progressive delivery, and human-in-the-loop approval gates.
- Develop self-healing and auto-remediation capabilities for common platform failure modes.
- Support CI/CD workflows and infrastructure-as-code practices across the platform.
- Define, instrument, and track SLIs, SLOs, error budgets, and platform health metrics.
- Build and maintain dashboards and improve monitoring, alerting, logging, and tracing across distributed and containerized systems.
- Provide frontline technical response and remediation during service-impacting incidents, contribute to RCA, and own corrective-action follow-through.
- Maintain runbooks and on-call readiness, track incident trends, and feed findings into technical debt and automation planning.
- Partner with software engineering teams on platform architecture, operational readiness, scalability, security, compliance, and governance.
- Mentor engineers, provide technical leadership, and maintain operational documentation and team standards.
Requirements
- 3–5+ years of experience in platform engineering, systems engineering, SRE, or infrastructure operations.
- Advanced Linux systems administration and troubleshooting expertise, including kernel and firmware-level familiarity.
- Strong experience with Kubernetes, Docker, and distributed or containerized systems.
- Hands-on automation and infrastructure-as-code experience with tools such as Terraform, Ansible, Puppet, or Chef.
- Experience building or maintaining CI/CD and automated release or deployment pipelines.
- Experience defining and tracking SLIs and SLOs with observability and visualization tools such as Grafana, Datadog, or Prometheus.
- Experience supporting enterprise-scale, high-concurrency, or customer-impacting production environments.
- Demonstrated experience responding to production incidents, performing root cause analysis, and following through on corrective actions.
- Strong scripting ability with languages such as Python, Bash, or Go.
- Strong troubleshooting skills across compute, network, storage, and application layers.
- Experience supporting cloud-hosted, managed hosting, or hybrid infrastructure environments.
- Ability to lead technical initiatives, mentor others, and communicate clearly across teams.
- Preferred experience includes fleet-wide firmware and OS patch management, human-in-the-loop or progressive release automation, error budgets, SLO-driven prioritization, and configuration or patch management across heterogeneous hardware fleets.
Categories
DevOpsSite Reliability
About Nexcess
Nexcess provides managed hosting and specialty cloud services for SMBs, agencies, developers, and ecommerce teams running WordPress, WooCommerce, and Magento. Its subscription offerings include optimized cloud and dedicated environments with managed compliance and support for complex configurations. The privately held company is headquartered in Lansing, Michigan and serves customers worldwide.