Software Engineer II (Android + WWAN + AI)
Zebra Technologies2 months ago
Holtsville, NY, USAMid Level
H1B sponsor
Base Salary
$86k - $129k/yr
Responsibilities
- Provide engineering sustenance and customer-facing technical support for Zebra Android mobile computing products.
- Diagnose, triage, debug, and resolve complex Android system-level software issues using log analysis and AOSP source-code debugging.
- Troubleshoot the Android Telephony framework, Radio Interface Layer, cellular modem layers, network interoperability, IMS/VoLTE, and data throughput issues.
- Collaborate with network carriers, chipset vendors, customers, software engineering, system testing, and product management to resolve escalations and improve products.
- Develop and integrate AI-driven tools to automate diagnostics, including automated modem log parsing and workflow improvements.
- Create technical documentation, knowledge base articles, and training materials.
- Mentor and assist other support engineers while sharing WWAN expertise.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or a related discipline; an advanced degree is a plus.
- At least 2 years of relevant software engineering experience, including significant customer-facing or support experience.
- Exceptional hands-on experience navigating, modifying, and debugging Android AOSP source code.
- Proficiency in applied AI and the ability to build and integrate AI-based workflow automation tools.
- Strong programming skills in Java, C, C++, and Python.
- Prior knowledge of WWAN technologies including 4G/LTE, 5G, 3GPP standards, cellular modem architecture, and Qualcomm WWAN chipsets is a strong advantage.
- Experience with Qualcomm diagnostic tools such as QXDM and QCAT, and with analyzing network traffic and cellular logs using Wireshark, is advantageous.
- Familiarity with Git, Gerrit, and CI/CD pipelines.
- Strong problem-solving, root-cause analysis, prioritization, communication, collaboration, and customer-facing skills.
Benefits
- Hybrid work arrangement with adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day.
- Benefits may include healthcare, wellness programs, inclusion networks, continued learning and development, community service days, insurance, parental leave, employee assistance, and paid time off depending on country.
- Up to 15% travel is required.
- Eligible for performance-based annual cash incentive compensation and, for some roles, long-term incentive equity awards.
About Zebra Technologies
Zebra Technologies builds barcode and card printers, handheld mobile computers, barcode scanners, RFID readers, real-time location systems, and device-management software for frontline operations in retail, manufacturing, transportation, logistics, and healthcare. It sells hardware, supplies, and software with lifecycle services through a global partner network. Founded in 1969 and headquartered in Lincolnshire, Illinois, Zebra is a public company traded on NASDAQ (ZBRA).