4 hours ago
Bengaluru, IndiaEntry Level
Responsibilities
- Address technical queries involving Razorpay APIs, plugins, and the broader product suite.
- Communicate technical issues and solutions to merchants, internal departments, CXOs, technical teams, and sales teams.
- Identify irregular functionality and unexpected behavior in Razorpay products and services.
- Provide timely technical troubleshooting, debugging, and Level 2/3 support to resolve merchant issues.
- Report product bugs to Product and Software Engineering teams through Jira and collaborate toward resolution.
- Document merchant issues and progress in FreshDesk and advocate for technical resolution and product expertise.
- Support complex customer and integration issues, including potential travel to client sites.
Requirements
- Explain complex technical information clearly to non-IT personnel and independently drive complex issues to closure.
- Demonstrate logical thinking, analytical and problem-solving skills, interpersonal skills, and quick decision-making.
- Maintain or develop technical knowledge of the payment gateway domain and understand multiple products and processes in depth.
- Know at least one frontend technology from HTML, CSS, JavaScript, Angular, Flutter, or React Native and one server-side technology from Java, C++, Python, or Go.
- Hold a B.Tech or M.Tech degree with internship experience.
Tech Stack
Categories
Solutions Engineering
About Razorpay
Razorpay builds a full-stack payments and banking platform for businesses in India and Southeast Asia, offering payment gateway, payouts, subscriptions, payroll, neobanking (RazorpayX), and working capital (Razorpay Capital). Founded in 2014 and headquartered in Bangalore, it earns via transaction fees and financial services, and processes over $180 billion in annualized payment volume for customers across e-commerce, telecom, and consumer internet.