Specialist, Implementation Engineering
Checkout.com4 months ago
Hong Kong, Hong KongEntry Level
Responsibilities
- Provide technical support and answer integration questions for merchants implementing Checkout.com payment processing technology.
- Support configuration, debugging, documentation, testing, go-live, and post-live integration activities.
- Investigate, troubleshoot, escalate, resolve, report, track, and analyze integration incidents.
- Collaborate with Sales Engineering, Technical Account Management, Sales, Account Management, Merchant Configuration, Merchant Care, and other internal teams.
- Identify product improvement opportunities and advise the manager on customer satisfaction issues.
- Manage multiple customer projects and integrations simultaneously.
- Maintain and update libraries and plugins used in integrations.
Requirements
- Up to 3 years of development or technical support experience in a technology or fintech company.
- Bachelor’s degree in a relevant field is desirable, or equivalent practical experience in internet technologies and technical processes.
- Payments, solutioning, and service experience is advantageous.
- Understanding of APIs, webhooks, and logs is required.
- Strong coding skills in at least one of Java, JavaScript, PHP, Python, Go, or C#.
- Experience with Node.js and React is a plus.
- Knowledge of iOS or Android is a plus.
- Excellent communication and relationship-building skills with internal and external stakeholders.
- Ability to work in a customer-focused and target-driven environment.
- Fluency in spoken and written English and Chinese, including Cantonese and Mandarin.
Benefits
- Hybrid working model with three days per week in the office.
- Accessibility support is available during the application process and in the working environment.
- Employees receive ownership, meaningful challenges, growth opportunities, and support from a collaborative team.
About Checkout.com
Checkout.com builds a global payments platform for enterprise merchants, offering card acquiring, payment processing, issuing, and risk/fraud tools across 145+ currencies. It serves ecommerce and digital businesses and earns primarily through transaction and service fees, with direct integrations to schemes like Visa, Mastercard, and Amex. Founded in 2012 and headquartered in London, the privately held company counts brands such as Spotify, eBay, Uber, Klarna, and Sony among its customers.