Specialist, Implementation Engineering
Checkout.com3 months ago
Hong Kong, Hong KongEntry Level
Responsibilities
- Provide technical support and answer integration questions for merchants implementing Checkout.com payment processing technology.
- Support configuration, debugging, documentation, testing, go-live, and post-live integration activities.
- Investigate, troubleshoot, escalate, resolve, report, track, and analyze integration incidents.
- Collaborate with Sales Engineering, Technical Account Management, Sales, Account Management, Merchant Configuration, Merchant Care, and other internal teams.
- Identify product improvement opportunities and advise the manager on customer satisfaction issues.
- Manage multiple customer projects and integrations simultaneously.
- Maintain and update libraries and plugins used in integrations.
Requirements
- Up to 3 years of development or technical support experience in a technology or fintech company.
- Bachelor’s degree in a relevant field is desirable, or equivalent practical experience in internet technologies and technical processes.
- Payments, solutioning, and service experience is advantageous.
- Understanding of APIs, webhooks, and logs is required.
- Strong coding skills in at least one of Java, JavaScript, PHP, Python, Go, or C#.
- Experience with Node.js and React is a plus.
- Knowledge of iOS or Android is a plus.
- Excellent communication and relationship-building skills with internal and external stakeholders.
- Ability to work in a customer-focused and target-driven environment.
- Fluency in spoken and written English and Chinese, including Cantonese and Mandarin.
Benefits
- Hybrid working model with three days per week in the office.
- Accessibility support is available during the application process and in the working environment.
- Employees receive ownership, meaningful challenges, growth opportunities, and support from a collaborative team.
About Checkout.com
Checkout.com processes payments for thousands of companies that shape the digital economy. Our global digital payments network supports over 145 currencies and delivers high-performance payment solutions across the world, processing billions of transactions annually. In 2025, Checkout.com processed more than $300bn in ecommerce payments volume. We help enterprise merchants boost acceptance rates, combat fraud, and turn payments into a major revenue driver. Headquartered in London and with 19 offices worldwide, Checkout.com is trusted by leading brands such as Spotify, HelloFresh, eBay, Uber, Pinterest, Vinted, Klarna, Financial Times, and Sony. Checkout.com. Where the world checks out.