6 days ago
India (city not specified)Mid Level
Responsibilities
- Own the quality and delivery of changes to live IT and SaaS infrastructure.
- Manage operational systems supporting millions of customers.
- Create estimates and work plans and deliver them in an agile manner.
- Participate in weekday and weekend on-call rotations and occasionally perform after-hours changes.
- Monitor infrastructure, identify weaknesses, and propose improvements.
- Resolve escalated incidents as a first point of contact, escalating appropriately.
- Coordinate incident response and multiple resources through issue resolution.
- Publish software updates, monitor infrastructure and support load, and take corrective action where possible.
Requirements
- 2–4 years of hands-on technical experience with Amazon Web Services.
- Knowledge of AWS services including EC2, ECS, EKS, IAM, CloudWatch, SQS, SNS, SSM, S3, and Secrets Manager.
- Proficiency with AI-assisted development tools such as Claude Code, GitHub Copilot, and Cursor, with responsible application of those tools.
- Knowledge of CI/CD pipelines such as Jenkins and GitHub Actions or equivalent.
- Experience with infrastructure-as-code tools such as Terraform or equivalent.
- Familiarity with MySQL, PostgreSQL, RDS, and Mongo NoSQL databases.
- Experience with monitoring and alerting tools such as PagerDuty, Datadog, CloudWatch, and Logz.io.
- Experience with Bash and Python scripting.
- Knowledge of IP networking, including LAN and WAN.
- Knowledge of malware, spam, and network threats.
- Exposure to compliance frameworks such as SOC 2 and FedRAMP.
- Strong written and verbal communication skills, adaptability, attention to detail, and ability to interface with senior leaders.
Benefits
- Remote-first working model, with hybrid work possible for some roles.
- Employee-led diversity and inclusion networks.
- Annual charity, fundraising, and employee volunteer initiatives.
- Global sustainability initiatives.
- Global fitness and trivia competitions.
- Global wellbeing days.
- Monthly wellbeing webinars and training.
Tech Stack
Categories
DevOpsSite Reliability
About Sophos
Sophos provides enterprise cybersecurity software and managed services covering endpoint, network, email, cloud security, XDR, and next-gen SIEM, plus 24/7 MDR. It sells to businesses through direct sales and a global channel of MSPs/MSSPs, resellers, and technology partners. Founded in 1985 and headquartered in Abingdon, Oxfordshire, the company was formerly listed on the London Stock Exchange and is now privately held under Thoma Bravo ownership.