18 hours ago
Base Salary
$94k - $135k/yr
Responsibilities
- Own customer implementation engagements end to end from onboarding through go-live.
- Design and implement SDK and API integrations and technical solutions.
- Manage project timelines, scope, stakeholder alignment, risks, and technical blockers.
- Engage customer stakeholders and translate business and technical requirements into actionable plans.
- Coordinate with customer product and engineering teams, agencies, and third parties.
- Document stakeholder roles, technical requirements, and integration details for post-project handoff.
- Drive adoption, define KPIs and success metrics, and deliver customer-specific enablement training and workshops.
- Advocate customer use cases to product development and improve delivery and technical processes.
Requirements
- Bachelor's degree or equivalent experience in a relevant field.
- 2 to 5 years of experience in a similar customer-facing role, preferably in implementations, technical consulting, or customer success.
- Track record spanning project delivery and hands-on technical work.
- Technical experience with APIs, SDKs, or related integration work, with familiarity with SaaS, mobile, marketing automation, analytics, or programming concepts such as HTML.
- Strong project management, analytical problem-solving, communication, collaboration, and stakeholder-management skills.
- Ability to explain technical concepts to technical and non-technical audiences and use AI tools to improve workstreams.
Benefits
- Base pay for U.S. candidates is $94,000–$135,000 per year, with additional OTE and potential equity; compensation figures excluded from structured benefits.
- Comprehensive medical, dental, vision, life, disability, retirement, and employee stock purchase plans.
- Flexible paid time off, fertility benefits, and equal paid parental leave.
- Professional development through career pathing, learning platforms, and a yearly learning stipend.
- Hybrid ways of working and a curated in-office employee experience.
- Volunteer opportunities, donation matching, and Employee Resource Groups.
Tech Stack
HTML
Categories
Solutions Engineering
About Braze
Braze builds a customer engagement platform used by marketing teams to orchestrate cross-channel messaging across mobile, email, web, and more. The company sells its software via SaaS subscriptions with analytics, segmentation, and journey orchestration. Founded in 2011 and headquartered in New York, Braze is a public company (NASDAQ: BRZE) with global offices.