Customer Success Engineer, EMEA

GitLab

about 3 hours ago

Remote, Worldwide

Mid Level / Senior

Responsibilities

Engage with customers in a technical consultancy role during the post-sales process.
Provide technical, architectural, and best practice guidance.
Drive measurable value leading to product adoption, renewal, and expansion.
Align with Account Executives to provide subject matter expertise based on customer objectives.
Focus on customized solution-based programs for individual customer needs.
Develop and collaborate on customer workshops, demos, and enablement.
Maintain specialty competency in GitLab-related technologies.
Continuously improve professional skills through training and mentorship.
Contribute to documentation and enablement programs.

Experience with GitLab use cases such as SCM, CI, CD, DevSecOps, and Agile Planning.
Proficiency in using DevSecOps tools or related technical tools.
Specialization in GitLab use cases for large enterprise organizations.
Technical experience in development or systems engineering.
Ability to communicate complex technical problems and propose solutions.
Demonstrated capacity to be a trusted technical advisor.
Exceptional verbal, presentation, and written communication skills.
Excellent time management skills and ability to work with multiple teams.
Fluent in German.