3 days ago
Ho Chi Minh City, VietnamEntry Level
Responsibilities
- Provide global day-to-day service and support to end customers and partners.
- Advise customers on system usage and provide troubleshooting support, corrective actions, and root-cause analysis.
- Collaborate with R&D and Solution Architects to identify solutions and resolve customer issues.
- Participate in a 24/7 on-call rota for customer emergency cases.
- Contribute to customer satisfaction through customer-focused technical support.
Requirements
- Have an IT background.
- Have good English skills.
- Demonstrate analytical, troubleshooting, and problem-solving capabilities.
- Have interpretation and negotiation skills.
- Be familiar with the Linux environment.
- Be able to read and understand C and C++ programming languages.
Benefits
- Hybrid work and flexible working hours.
- Competitive salary package, share plan, value-based recognition awards, and referral bonus.
- Career coaching, global career opportunities, internal development programs, and technical leadership opportunities.
- Training, certifications, coaching, online learning subscriptions, workshops, conferences, and internal tech communities.
- Employee assistance program and global wellbeing resources.
- Hobby clubs, inclusion and diversity programs, events, and celebrations.
About Endava
Endava is a London-headquartered IT services company that designs, builds, and runs digital platforms for enterprises across payments, banking, insurance, retail, telecoms, and media. It provides consulting, agile software development, testing, cloud, and managed services on a project and outsourcing basis. Founded in 2000, Endava is a public company listed on the NYSE and operates across Europe, the Americas, and Asia.