G2IT

QA / TEST ENGINEER (ITSM PLATFORM) (IT CUSTOMER SUPPORT SERVICES)

G2IT
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13 days ago
Quantico, VA, USAMid Level

Base Salary

$70k - $80k/yr

Responsibilities

  • Develop test strategies, test plans, test cases, and acceptance criteria from user stories and Government requirements.
  • Execute functional, regression, integration, negative, and end-to-end testing for applications, workflows, Service Catalog items, notifications, and integrations.
  • Build and maintain automated test suites for regression testing across releases and platform upgrades.
  • Perform Section 508/WCAG accessibility testing and responsive design validation, and support VPAT preparation.
  • Conduct security-focused testing involving secure coding requirements, input validation, role-based access, and data handling.
  • Support UAT by preparing scripts and test data, facilitating Government testers, capturing feedback, and assembling acceptance evidence.
  • Manage defect tracking, triage, reporting, root-cause analysis, and recommendations for quality improvement.
  • Participate in Agile ceremonies, Change and Release Management, platform upgrade regression cycles, and quality-metric reporting.

Requirements

  • Bachelor's degree and at least 3 years of related experience, or 7 years of related experience as a degree substitute.
  • At least 3 years of software testing or quality assurance experience for web or enterprise applications.
  • Experience creating test plans and cases from requirements or user stories and executing documented functional, regression, and integration testing.
  • Experience with test automation tools such as ServiceNow ATF, Selenium, Playwright, or similar tools, plus defect tracking tools.
  • Working knowledge of Section 508 and WCAG 2.x accessibility testing.
  • Experience supporting User Acceptance Testing and working in an Agile framework.
  • Ability to work independently, analyze problems, exercise judgment, and operate with limited day-to-day supervision.
  • Must be a U.S. citizen and hold an active Secret clearance, favorably adjudicated T3/T3R, at start.
  • Strong analytical, documentation, and communication skills.
  • Preferred qualifications include ISTQB, ServiceNow Certified System Administrator, or CompTIA Security+ CE certification; ServiceNow, Service Portal, Virtual Agent, Power Platform, SharePoint, accessibility-tool, federal IT, secure-coding, NIST SSDF, and Power BI testing experience.

Benefits

  • Hybrid role based in Quantico, Virginia, with remote-work eligibility.
  • Up to 10% travel is required.

Tech Stack

Selenium

Categories

G2IT

About G2IT

11-50 employees

G2IT is an Annapolis, Maryland–based IT services firm founded in 2014 that delivers systems integration, software engineering, cybersecurity, and cloud services to public‑sector customers, especially the U.S. Department of Defense. It operates as an SBA 8(a) Woman‑Owned Small Business and value‑added reseller, partnering with vendors such as ServiceNow and BMC to implement and support enterprise IT, DevSecOps, and Zero Trust initiatives across classified and unclassified environments.

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