6 months ago
Mumbai, India +2 moreSenior
Responsibilities
- Own the L3 reliability posture for hybrid cloud and on-premises platforms, including SLOs, KPIs, operability gates, production readiness, and runbooks.
- Design and build operational automation, health checks, remediation workflows, and self-service integrations using Terraform, Ansible, and scripting.
- Lead diagnosis, stabilization, recovery, major incident response, root-cause analysis, and preventive actions.
- Define observability standards, actionable signals, dashboards, logging, and alert-quality practices to reduce operational noise.
- Advance predictive and proactive operations through anomaly detection, capacity analysis, and Python-based analytics or ML/DL where applicable.
- Enable and govern outsourced L1/L2 providers through runbooks, training, standard changes, escalation criteria, and ITSM alignment.
- Partner with Platform Engineering on operable-by-design capabilities, operational roadmaps, continuous improvement, and peer mentoring.
Requirements
- 5+ years of experience in platform, SRE, operations, or platform engineering with production ownership in large-scale environments.
- Hands-on hybrid cloud and on-premises operations experience with enterprise fundamentals in compute, networking, storage, and identity.
- Production experience with infrastructure as code and automation using Terraform and Ansible.
- Scripting experience with Python, PowerShell, and/or Bash, with Python strongly preferred.
- Proven L3 incident troubleshooting and major incident leadership experience.
- Strong infrastructure fundamentals, including networking concepts such as DNS and DHCP, virtualization, storage, Windows Server, and/or Linux.
- Experience with ITSM processes including incident, problem, and change management and ticket-based operations.
- Knowledge of the Azure platform.
- Preferred qualifications include SRE practices, virtualization, backup and disaster recovery, containers, configuration drift control, operational analytics, ML/DL for anomaly detection or forecasting, large multinational 24/7 operations, and AI or agentic automation approaches.
- Strong ownership, communication, documentation, incident leadership, cross-team collaboration, and vendor-partnering skills.
Benefits
- Elective benefits tailored to the employee’s country and lifestyle.
- Formal leadership and professional development programs, on-demand courses, and career-growth resources.
- Financial, physical, and mental well-being support through seminars, events, and a global Life Empowerment Assistance Program.
- Inclusive education, peer-to-peer conversations, diversity and inclusion initiatives, and equitable growth opportunities.
- Global onboarding and networking with new coworkers within the first 30 days.
- Internal peer-led communities, business resource groups, volunteering, and environmental and social initiatives.
About TD SYNNEX
TD SYNNEX distributes IT hardware, software, and cloud services and aggregates solutions for technology vendors and resellers, including VARs and system integrators. It provides logistics, financing, cloud marketplaces, and professional services that help partners procure, bundle, and deploy technology for end customers. The public company (NYSE: SNX), headquartered in Fremont, California, was formed in 2021 through the merger of Synnex and Tech Data and operates globally.