9 days ago
San Francisco, CA, USA or New York, NY, USASenior
Base Salary
$150k - $220k/yr
Responsibilities
- Work directly with customers to understand their workflows, infrastructure setups, and operational and technical challenges.
- Investigate and resolve issues and improvement opportunities across unfamiliar technical environments.
- Reverse-engineer customer systems and troubleshoot CI/CD pipelines, cloud infrastructure, developer tooling, build systems, and application environments.
- Build product improvements, tooling, integrations, and fixes that improve developer productivity and software delivery workflows.
- Identify recurring customer patterns and collaborate with product and engineering teams on platform improvements.
- Drive customer adoption across additional workflows, teams, and infrastructure use cases.
- Develop expertise in developer workflows, infrastructure systems, and software delivery practices.
Requirements
- Strong engineering fundamentals and the ability to navigate unfamiliar systems quickly.
- Comfort debugging modern infrastructure, developer tooling, and application environments.
- High curiosity and a systematic approach to problem-solving.
- Strong communication skills with the ability to work directly with technical teams and users.
- Bias toward execution and comfort operating in fast-moving, ambiguous environments.
- Customer-oriented mindset with strong ownership and urgency.
Benefits
- Competitive salary and stock options.
- Flexible working hours.
- Market-leading parental leave.
- Global customer-facing work conducted primarily asynchronously through Slack and email, with on-site visits being the exception.
Categories
Solutions Engineering
