2 months ago
San Francisco, CA, USA or New York, NY, USASenior
Base Salary
$150k - $220k/yr
Responsibilities
- Work directly with customers to understand their workflows, infrastructure setups, and operational and technical challenges.
- Investigate and resolve issues and improvement opportunities across unfamiliar technical environments.
- Reverse-engineer customer systems and troubleshoot CI/CD pipelines, cloud infrastructure, developer tooling, build systems, and application environments.
- Build product improvements, tooling, integrations, and fixes that improve developer productivity and software delivery workflows.
- Identify recurring customer patterns and collaborate with product and engineering teams on platform improvements.
- Drive customer adoption across additional workflows, teams, and infrastructure use cases.
- Develop expertise in developer workflows, infrastructure systems, and software delivery practices.
Requirements
- Strong engineering fundamentals and the ability to navigate unfamiliar systems quickly.
- Comfort debugging modern infrastructure, developer tooling, and application environments.
- High curiosity and a systematic approach to problem-solving.
- Strong communication skills with the ability to work directly with technical teams and users.
- Bias toward execution and comfort operating in fast-moving, ambiguous environments.
- Customer-oriented mindset with strong ownership and urgency.
Benefits
- Competitive salary and stock options.
- Flexible working hours.
- Market-leading parental leave.
- Global customer-facing work conducted primarily asynchronously through Slack and email, with on-site visits being the exception.
Categories
Solutions Engineering
About Namespace
Namespace provides an ephemeral compute platform for software engineering teams and developer‑tool companies to accelerate builds, tests, and other development tasks. Its managed cloud service exposes APIs and integrations that slot into existing CI/CD and developer workflows, delivering fast, isolated compute with security controls. The company is privately held and headquartered in San Francisco, serving organizations that embed compute in their products or need on-demand capacity for development pipelines.