2 days ago
Base Salary
$142k - $264k/yr
Responsibilities
- Define end-to-end omnichannel architecture aligned with business and enterprise standards.
- Establish customer data models, identity frameworks, integration patterns, and architecture best practices.
- Define non-functional requirements for performance, scalability, security, and compliance.
- Design integrations across CRM, MDM, consent platforms, web and mobile event data, social engagement platforms, analytics solutions, and enterprise systems.
- Architect and guide implementation of Adobe RT-CDP, Adobe Journey Optimizer, and Customer Journey Analytics.
- Enable unified customer profiles, identity resolution, real-time segmentation, journey orchestration, personalization, activation, and measurement across digital channels.
- Define and maintain the omnichannel architecture roadmap and evaluate emerging technologies.
- Provide technical leadership and communicate complex technical concepts to business and technical stakeholders.
Requirements
- At least 7 years of experience in solution architecture, customer data platforms, marketing technology, digital engagement, omnichannel ecosystems, or similar experience.
- Bachelor’s degree required.
- Experience designing customer data, identity, integration, and activation architectures across CRM, CDPs, and customer engagement platforms.
- Experience with customer data platforms and omnichannel engagement platforms, preferably Adobe Experience Platform.
- Experience integrating CRM, MDM, consent, analytics, and activation platforms.
- Strong understanding of event-driven architectures, APIs, and cloud-based data platforms.
- Experience with identity resolution, customer profile architecture, web personalization, social engagement, digital activation channels, and customer activation ecosystems.
- Pharmaceutical domain experience is a plus.
- Strong stakeholder management, communication, and delivery execution skills.
Benefits
- On-site position with required on-site work.
- Relocation benefits are not available.
- Position qualifies for the company benefits detailed at the provided link.
- A discretionary annual bonus may be available based on individual and company performance.
Categories
Solutions Engineering
About Genentech
Genentech discovers, develops, and commercializes biologic therapies for serious diseases across oncology, immunology, neuroscience, ophthalmology, infectious disease, and metabolism. Founded in 1976 and headquartered in South San Francisco, it operates as a member of the Roche Group, with research centered in its gRED organization and revenue driven by prescription drug sales and collaborations.