2 months ago
London, United KingdomMid Level
Responsibilities
- Resolve complex customer challenges involving architecture, performance, recovery, security, and operation of Factory’s platform.
- Advocate for customers by communicating their needs to product management and engineering teams.
- Develop internal tools for performance benchmarking, diagnostics, automation, and operational excellence.
- Create deployment playbooks, scalable processes, and dashboards that support data-informed decisions.
- Collaborate with customer success, growth, engineering, leadership, and technical teams.
Requirements
- Strong technical experience in programming, operations, or related areas.
- Proficiency in one or more modern programming languages such as Python, Go, Java, C++, or JavaScript/Node.js.
- Experience administering large-scale production environments, including hardware, operating systems, networks, firewalls, load balancers, and cloud platforms.
- Strong written and verbal communication skills and a desire to help people and advocate for customer success.
- Ability to investigate and solve problems calmly and effectively in real time.
- Ability to learn new technical skills rapidly, adapt to emerging technologies, collaborate effectively, and exercise sound judgment.
- Experience with AI/ML or enterprise software, especially B2B SaaS, is a plus.
- Startup or high-growth company experience building processes and tools from scratch is a plus.
- Familiarity with observability tools, automation frameworks, or CI/CD pipelines is a plus.
- Basic coding or scripting experience beyond a primary language is a plus.
About Factory
Factory builds AI agents, called Droids, that bring autonomy to software engineering by automating development workflows for modern engineering organizations. It sells enterprise software and services to help teams evaluate, adopt, and operate these agents within existing tooling and processes. The company is headquartered in San Francisco and is backed by investors including Sequoia Capital and Lux Capital.