3 hours ago
London, United KingdomMid Level
H1B Sponsor
Responsibilities
- Resolve complex customer challenges involving architecture, performance, recovery, security, and operation of Factory’s platform.
- Advocate for customers by communicating their needs to product management and engineering teams.
- Develop internal tools for performance benchmarking, diagnostics, automation, and operational excellence.
- Create deployment playbooks, scalable processes, and dashboards that support data-informed decisions.
- Collaborate with customer success, growth, engineering, leadership, and technical teams.
Requirements
- Strong technical experience in programming, operations, or related areas.
- Proficiency in one or more modern programming languages such as Python, Go, Java, C++, or JavaScript/Node.js.
- Experience administering large-scale production environments, including hardware, operating systems, networks, firewalls, load balancers, and cloud platforms.
- Strong written and verbal communication skills and a desire to help people and advocate for customer success.
- Ability to investigate and solve problems calmly and effectively in real time.
- Ability to learn new technical skills rapidly, adapt to emerging technologies, collaborate effectively, and exercise sound judgment.
- Experience with AI/ML or enterprise software, especially B2B SaaS, is a plus.
- Startup or high-growth company experience building processes and tools from scratch is a plus.
- Familiarity with observability tools, automation frameworks, or CI/CD pipelines is a plus.
- Basic coding or scripting experience beyond a primary language is a plus.
About Factory
Factory is an AI research lab, bringing autonomy to software engineering with Droids.