ServiceNow Developer
Lawrence Livermore National Laboratory8 hours ago
Base Salary
$146k - $223k/yr
Responsibilities
- Engage customers and stakeholders to assess the feasibility of implementing use cases on the ServiceNow platform.
- Gather requirements and develop technical applications supporting customer requests.
- Design, configure, customize, and develop moderately complex ServiceNow applications, scripts, workflows, and integrations.
- Support the full software development life cycle, including feasibility, requirements, design, implementation, integration, testing, and deployment.
- Maintain and update an on-premises ServiceNow platform and support integrated enterprise computing environments.
- Collaborate on multidisciplinary technical projects aligned with organizational objectives.
- Develop solutions using the ServiceNow SCRUM module.
- At the SES.3 level, develop complex applications, lead design and code reviews, architect IT Service Management applications, and develop integrations with external business applications.
- At the SES.3 level, lead technical efforts, recommend technical approaches, and present business process strategies to management.
Requirements
- Ability to obtain and maintain a U.S. DOE Q-level security clearance; U.S. citizenship is required.
- Bachelor’s degree in Computer Science, Engineering, or a related field, or an equivalent combination of education and ServiceNow platform development experience.
- Experience across multiple stages of the software project life cycle, including requirements, design, implementation, integration, testing, and deployment.
- Broad experience implementing IT Service Management applications comparable to ServiceNow applications.
- Experience implementing, maintaining, or supporting integrated computing environments in an enterprise setting.
- Strong analysis, problem-solving, communication, presentation, documentation, and collaboration skills.
- Ability to work under limited direction and determine methods, techniques, or evaluation criteria within the assignment scope.
- For SES.3, significant experience architecting IT Service Management applications and defining solutions for integrated enterprise computing environments.
- Preferred: experience in Agile or DevOps development environments, extensive knowledge of ITIL principles and processes, ServiceNow or ITSM certifications, and knowledge of LLNL and NNSA policies and missions.
Benefits
- Hybrid schedule with the flexibility to work from home one or more days per week.
- Flexible benefits package, 401(k), relocation assistance, education reimbursement, and flexible schedules depending on project needs.
- Career Indefinite position open to LLNL employees and external candidates.
- Employment requires a DOE Q-level clearance, a post-offer pre-employment drug test, and compliance with DOE restrictions on mobile devices in Limited Areas.
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About Lawrence Livermore National Laboratory
Lawrence Livermore National Laboratory (LLNL) is a U.S. Department of Energy/National Nuclear Security Administration laboratory in Livermore, California, conducting research for national security, energy, and fundamental science. Founded in 1952 and operated by Lawrence Livermore National Security, LLC, LLNL’s portfolio spans stockpile stewardship, high-performance computing, and the National Ignition Facility laser program, with work funded primarily through federal contracts and appropriations for defense, intelligence, and civilian agencies.