Systems Engineering Engineer (TS/SCI Clearance)
Salesforce5 days ago
Herndon, VA, USAMid Level
H1B sponsor
Base Salary
$149k - $224k/yr
Responsibilities
- Manage assigned Salesforce platform and application support cases through resolution.
- Troubleshoot issues involving web tiers, databases, integrations, and Salesforce-specific technologies.
- Partner with Worldwide Support, R&D, and Support Operations to resolve complex, high-severity cases.
- Provide shift-based support coverage for global customers, including possible work outside normal business hours.
Requirements
- At least 3 years of experience in a technical support or services role.
- Experience with internet technologies such as firewalls, web servers, and proxy servers.
- Familiarity with relational databases, SQL, object-oriented design, XML, and SOAP web services.
- Active TS/SCI clearance with Polygraph.
- U.S. citizenship, no dual citizenship, and agreement to complete a U.S. federal Minimum Background Investigation for a Moderate Public Trust position.
- Preferred qualifications include front-end development with JavaScript, HTML, CSS, and cross-browser development; back-end development with Java, .NET, and SQL; API programming; software development; Apex or Visualforce; large-scale multi-tenant production experience; Salesforce CRM knowledge; Salesforce certification; and prior SaaS support experience.
Benefits
- Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The role may require shift work outside normal business hours to support global customers.
Tech Stack
Categories
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.