Systems Reliability Engineer II- Technical Support, Virtualization, Linux, Trouble Shooting, Networking
Nutanix2 hours ago
Bengaluru, IndiaMid Level / Senior
Responsibilities
- Troubleshoot and resolve complex technical issues for customers.
- Collaborate with developers to identify product defects and improve serviceability.
- Analyze customer data to mitigate risks and improve product reliability.
- Partner with technology allies to resolve issues collaboratively.
- Create and expand internal and external knowledge bases.
- Mentor junior team members.
- Gather customer feedback and collaborate with development teams on product enhancements.
- Provide rotational support coverage during weekdays and off-hours as needed.
Requirements
- 4–7 years of experience in Systems Reliability Engineering or similar roles.
- Strong expertise in virtualization, preferably VMware ESXi, networking at layers 2 and 3, Linux systems, DevOps, cloud, or enterprise storage.
- Experience directly resolving complex technical issues with customers.
- Strong written and verbal communication skills.
- Familiarity with technologies from VMware, Citrix, and Microsoft.
- Ability to develop tools and enhance internal and external knowledge bases.
- A degree in Engineering or Computer Science is preferred.
- Customer-driven mindset focused on high-quality support experiences.
Benefits
- Hybrid work arrangement in Pune, with three days per week in the office and remaining days flexible for remote work.
- No travel required.
- Supportive environment emphasizing growth, knowledge-sharing, collaboration, and work-life balance.
Tech Stack
Categories
Site Reliability
About Nutanix
Nutanix is a global leader in cloud software, offering organizations a single platform for running apps and data across clouds. With Nutanix, companies can reduce complexity and simplify operations, freeing them to focus on their business outcomes. Building on its legacy as the pioneer of hyperconverged infrastructure, Nutanix is trusted by companies worldwide to power hybrid multicloud environments consistently, simply, and cost-effectively. Learn more at www.nutanix.com or follow us on social media @nutanix.