Enterprise Cloud Engineer IV - Observability
Wellmark, Inc.2 days ago
Des Moines, IA, USAStaff+
Responsibilities
- Design, implement, and advance enterprise monitoring, logging, tracing, telemetry, and observability platforms.
- Define observability standards and reliability practices involving metrics, service health, SLIs, SLOs, error budgets, and distributed tracing.
- Lead cloud service design, technical enhancements, process optimization, automation, and reusable design-for-failure patterns.
- Serve as an escalation point for engineers and offshore administration teams handling platform troubleshooting, issue resolution, and cloud solution implementation.
- Monitor system availability and performance, communicate system health, and create incidents for remediation.
- Collaborate with architecture, security, platform engineering, application teams, business stakeholders, vendors, and procurement.
- Research and recommend emerging technologies, maintain technical documentation and runbooks, and ensure compliance with legal, regulatory, licensing, governance, and contractual requirements.
- Mentor and coach engineers, lead technical communities of practice, and support on-call escalation as needed.
Requirements
- Bachelor’s degree or direct and applicable work experience.
- At least 5 years of experience in system engineering or architecture across multiple platforms.
- Advanced scripting and coding experience, including use of multiple scripting tools in enterprise environments.
- Experience designing and operating enterprise-scale observability platforms in complex production environments.
- Experience with cloud-native and distributed systems in AWS, Azure, or GCP.
- Advanced knowledge of Kubernetes, virtualization technologies, networking, containers, microservices, and modern application architectures.
- Experience with observability platforms such as Dynatrace, Splunk, Datadog, Grafana, Prometheus, OpenTelemetry, New Relic, AppDynamics, Elastic, or Honeycomb.
- Experience with Infrastructure as Code, CI/CD, DevOps practices, automation, and observability instrumentation.
- Experience supporting AI, machine learning, and intelligent agent platforms.
- Demonstrated ability to improve reliability, availability, scalability, and operational efficiency and to lead technical initiatives.
- Strong stakeholder management, consulting, communication, problem-solving, troubleshooting, mentoring, and technical influence skills.
- Cloud or observability industry certifications are preferred.
Benefits
- Travel is expected to be less than 5%.
- Equal Opportunity Employer with reasonable accommodation support for applicants with disabilities.
Tech Stack
Categories
DevOpsSite Reliability
About Wellmark, Inc.
Wellmark, Inc. sells health insurance plans and health management programs to individuals, families, and employer groups in Iowa and South Dakota. An independent licensee of the Blue Cross and Blue Shield Association, it serves over 2 million members with access to a national provider network. Founded in 1939 and headquartered in Des Moines, Iowa, Wellmark is privately held.