Responsibilities
- Design and deliver AI-driven solutions using Generative AI and Agentic AI to address business challenges and automate processes.
- Integrate intelligent insights into enterprise workflows and continuously improve software development and operations.
- Troubleshoot and resolve incidents across multiple components of critical business systems.
- Perform proactive application monitoring and maintenance to support reliability and performance.
- Support incident management, service request fulfillment, and application support best practices.
- Document solutions, share knowledge, and communicate issue-resolution updates with stakeholders.
- Contribute independently as a subject-matter expert and participate in team discussions and problem solving.
Requirements
- At least 3 years of experience with ServiceNow IT Operations Management.
- 15 years of full-time education.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Ability to align AI capabilities with business objectives while considering scalability, responsible use, and measurable value.
- Strong analytical and problem-solving skills for diagnosing and resolving application issues.
- Experience with incident management and service request fulfillment processes.
- Understanding of software development lifecycle methodologies and experience with modern programming languages and frameworks.
- Familiarity with the ITIL framework and service management practices.
- Ability to collaborate effectively and communicate with diverse stakeholders.
Categories
About Accenture
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.