Principal Software Engineer
ServiceNow10 hours ago
Remote, India or Hyderābād, IndiaStaff+
Responsibilities
- Lead the design and delivery of complex cloud-native platform components and services through production operation.
- Act as technical lead for major features and initiatives, translating ambiguous problems into scalable designs.
- Develop and operate Kubernetes operators, controllers, infrastructure automation, and platform services.
- Own technical initiatives end to end, including architecture, implementation, deployment, and operational support.
- Drive reliability, scalability, observability, operability, and engineering excellence.
- Partner with Principal and Distinguished Engineers on platform architecture and technical strategy.
- Mentor junior and mid-level engineers through code reviews, design reviews, and technical guidance.
- Integrate AI-powered tooling, automated operational workflows, or agentic systems into engineering and platform work.
Requirements
- 14+ years of experience designing, building, and operating large-scale distributed systems and cloud-native platforms in production.
- Strong software engineering expertise in Go and hands-on experience with Kubernetes Operators, Controllers, Custom Resource Definitions, and platform automation.
- Demonstrated experience building and operating Kubernetes platform infrastructure at scale.
- Experience with managed Kubernetes services including EKS, AKS, or GKE, as well as self-managed Kubernetes.
- Experience supporting cloud-native database platforms, large-scale data infrastructure, or stateful services on Kubernetes.
- Deep understanding of Kubernetes orchestration, scheduling, security, storage, networking, and workload management.
- Extensive experience with AWS, Azure, or GCP, including compute, networking, security, and identity services.
- Strong background in microservices, event-driven systems, and distributed application architectures.
- Hands-on experience with containers, infrastructure-as-code, observability, reliability practices, and tools such as Terraform or Crossplane.
- Ability to drive technical strategy through architectural reviews, technical proposals, and cross-functional collaboration.
- Preferred experience with container networking, service mesh, mTLS, workload identity, secrets management, observability, SLOs, and distributed data or compute workloads on Kubernetes.
Benefits
- Regular employee position in the APAC region.
- Flexible or remote work persona, subject to work-location eligibility.
- ServiceNow provides an accessible and inclusive application process with reasonable accommodations.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.