15 days ago
Navi Mumbai, IndiaSenior / Staff+
Responsibilities
- Design, develop, and implement ServiceNow ITOM solutions.
- Configure and maintain Discovery, Service Mapping, Event Management, and CMDB modules.
- Develop and customize ServiceNow workflows, business rules, scripts, and integrations.
- Troubleshoot ITOM issues and resolve performance bottlenecks.
- Maintain CMDB data accuracy and integrity through automated discovery and reconciliation.
- Integrate ServiceNow with monitoring and observability tools.
Requirements
- Require 6–12 years of professional experience.
- Strong experience with ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and CMDB.
- Hands-on experience with JavaScript, Glide API, and ServiceNow scripting.
- Experience with REST and SOAP API integrations.
- Good understanding of ITIL processes and IT operations.
- Proficiency in JavaScript, PowerShell, and Python scripting.
Benefits
- PAN India work locations are available.
- Access to career paths and internal opportunities within the Capgemini group.
- Wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage, and new parent support through flexible work.
- Opportunity to work on technology and engineering projects with industry-leading organizations.
Tech Stack
Categories
About Capgemini
Capgemini is a global IT services and consulting firm that delivers strategy, cloud, AI, software engineering, and managed services to large enterprises and public-sector clients. Founded in 1967 and headquartered in Paris, it is publicly traded on Euronext Paris and operates in 50+ countries. The group expanded its engineering capabilities by acquiring Altran in 2020, now operating as Capgemini Engineering.