ServiceNow Solutions Developer
Hogan Lovells7 days ago
London, United KingdomSenior
Responsibilities
- Translate agreed business requirements into functional and technical ServiceNow solution designs and facilitate solution-design workshops.
- Design, configure, develop, test, implement, deploy, and support end-to-end ServiceNow solutions.
- Build Flow Designer workflows, Business Rules, Client Scripts, UI Policies, UI Actions, access controls, notifications, catalog items, forms, and applications.
- Improve business processes through workflow automation, self-service, and user-experience enhancements.
- Configure and help embed ServiceNow AI capabilities, including Now Assist and AI Agents, and contribute to the AI roadmap.
- Develop and support ServiceNow integrations with enterprise systems, including complex integrations supported by the Principal ServiceNow Developer.
- Maintain functional and technical documentation, solution designs, configuration records, test requirements, and operational support documentation.
- Assess the impact of ServiceNow releases, upgrades, patches, and new capabilities on assigned solutions.
- Support risk identification, testing, defect resolution, deployment, operational handover, incidents, and problems.
- Collaborate with stakeholders and platform specialists on CMDB, platform data, governance, service delivery, agile practices, and continual improvement.
Requirements
- Typically at least five years of hands-on experience designing, developing, configuring, and implementing ServiceNow solutions across the full lifecycle.
- Very good functional knowledge of the ServiceNow platform and a sound understanding of its architecture and development best practices.
- Strong experience with Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, access controls, notifications, forms, and catalog items.
- Experience with REST, SOAP, APIs, IntegrationHub, MID Server, Import Sets, JavaScript, Glide APIs, HTML, CSS, and XML.
- Experience building custom scoped applications and enterprise workflows across ServiceNow product areas such as Security Operations, Workplace Service Delivery, Contract Management, Discovery, and ITSM.
- Experience with CMDB and external data integration where relevant.
- Experience configuring or implementing ServiceNow AI capabilities is desirable, with the ability to develop expertise in Now Assist, AI Agents, and AI Agent Studio.
- Strong analytical, problem-solving, stakeholder engagement, communication, prioritization, and solution-design skills.
- Ability to work with minimal supervision, recognize when specialist technical input is needed, and work within Agile methods including Scrum.
- ServiceNow Certified System Administrator and/or ServiceNow Certified Application Developer certification, or equivalent demonstrable platform experience, is desirable.
- ServiceNow Certified Implementation Specialist certification in a relevant product area is desirable.
Benefits
- Hybrid working with up to 40% of time from home and 60% in the office.
- London or Birmingham office locations.
- 35-hour working week, normally 9:30am to 5:30pm, with additional hours potentially required.
- Agile and flexible working patterns may be considered.
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