Technical Account Engineer
Sumo Logic
16 days ago
London, United Kingdom
Mid Level / Senior
H1B Sponsor
Responsibilities
- Provide advanced technical expertise and consultative skills.
- Facilitate training on advanced features and practices for customers.
- Develop customized success plans based on customer requirements.
- Identify and mitigate financial and adoption risks within accounts.
- Collaborate with account teams to implement growth strategies.
- Monitor customer KPIs and proactively address deployment issues.
- Conduct Quarterly Business Reviews and monthly health check calls.
- Analyze data to infer usage patterns and track customer health.
Requirements
- Proven track record in a technical role managing multiple customer accounts.
- Passionate about customer satisfaction and problem-solving.
- Demonstrated ability in managing relationships across various levels.
- Excellent communication skills for both executive meetings and technical workshops.
- Ability to work with uncertainty and seek necessary support.
- Skills in managing multiple accounts with attention to detail.
- Familiarity with Cyber Security frameworks in the secure DevOps lifecycle.
- Curiosity to learn about the customer base and continue learning.
Tech Stack
AWSAzureGoogle Cloud PlatformHelmKubernetesPrometheusSplunkSQLSumo Logic
Categories
Data EngineeringDevOpsSecurity