Data Platform Operations Lead
UCB Pharma2 months ago
Atlanta, GA, USAStaff+
Base Salary
$126k - $165k/yr
Responsibilities
- Lead the performance, stability, operations, and evolution of UCB’s Azure Databricks-based commercial data platform and Reltio MDM environment.
- Manage managed service providers and vendors, including service levels, budgets, resources, performance metrics, accountability, and continuous improvement.
- Translate business priorities into platform investments, operational processes, KPIs, service management practices, and roadmap execution.
- Advise senior business and technology stakeholders and coordinate with Commercial, Insights to Impact, the Chief Data Office, engineering, analytics, and AI teams.
- Operationalize new data, analytics, AI/ML, and Generative AI capabilities and transition solutions into production.
- Support commercial data domains including customer, territory alignment, HCP, and related healthcare data assets.
- Act as product owner for critical commercial data platforms and lead stakeholder adoption, organizational change, and product strategy.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
- At least 7 years of experience supporting and managing enterprise data and analytics platforms.
- Hands-on experience with Azure Databricks platform operations, administration, and data engineering.
- Experience managing cloud-based platform operations, technical support, service delivery, third-party managed service providers, and vendor-delivered services.
- Experience with pharmaceutical or healthcare commercial data domains, including HCP, customer, territory alignment, and healthcare data sources such as IQVIA.
- Experience partnering with cross-functional business and technology stakeholders to deliver data and analytics solutions.
- Preferred experience with Master Data Management platforms, especially Reltio; Azure services including ADLS, Data Factory, Fabric, and Entra ID; product, stakeholder, and change management; and IT service management frameworks and tools such as ITIL and ServiceNow.
Benefits
- Hybrid-first work arrangement in Atlanta, Georgia, with a minimum of 40% onsite presence.
- Requires 5–10% international or domestic travel.
- UCB offers a collaborative, supportive, inclusive culture with opportunities for career growth and professional development.
- UCB provides equal employment opportunities and reasonable accommodation support for the application process.
About UCB Pharma
UCB is a global biopharmaceutical company that discovers, develops, and commercializes medicines for serious neurological and immunological diseases. Its portfolio includes epilepsy therapies such as Keppra and Briviact, Cimzia for inflammatory conditions, and Bimzelx for psoriasis, sold through healthcare providers and payers. Founded in 1928 and headquartered in Brussels, it operates worldwide with manufacturing and quality operations, including a site in Saitama, Japan.