3 days ago
Bengaluru, IndiaStaff+
Responsibilities
- Own end-to-end architecture and solution design for large-scale CCAI implementations.
- Define best practices, reusable frameworks, and architectural patterns using Dialogflow CX, Agent Assist, Knowledge Bases, and generative AI.
- Advise senior stakeholders on modernizing customer experience through Conversational AI.
- Lead technical teams and coordinate with product, operations, and engineering leaders.
- Oversee delivery governance, performance optimization, scalability, and production readiness.
- Evaluate and integrate LLMs and generative AI models to improve virtual agent performance and personalization.
- Mentor architects, developers, and consultants on Google Cloud AI/ML tools and CCAI strategies.
- Integrate AI solutions with CRMs, contact center platforms, telephony connectors, and backend systems.
Requirements
- At least 12 years of professional experience is required.
- At least 10 years of enterprise solution architecture experience and 4+ years with Google Cloud AI/ML and Google Conversational AI platforms.
- At least 15 years of relevant experience is stated in the additional information.
- Deep expertise in Dialogflow CX, CCAI Insights, Agent Assist, generative AI APIs, and Google Cloud architecture.
- Hands-on experience with Google Gemini Enterprise, Conversational Agents, and Dialogflow CX/ES.
- Strong understanding of AI/ML algorithms, NLP, and related techniques.
- Experience designing and deploying AI chatbots, voice bots, and omnichannel virtual agents.
- Experience integrating with Genesys Cloud CX, Five9, CRMs, contact center platforms, and backend systems.
- Strong leadership, stakeholder engagement, communication, thought leadership, and transformation-program management skills.
- Google Cloud certifications such as Professional Cloud Architect or Cloud AI Engineer are preferred.
- A background in computer science, mathematics, or a related field is preferred.
Tech Stack
Google Cloud
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.