Principal Site Reliability Engineer
Palo Alto Networks5 days ago
Responsibilities
- Define reliability, observability, and operational excellence standards across Cortex services and infrastructure.
- Design and evolve observability platforms using Prometheus, Thanos, Grafana, OpenTelemetry, and cloud-native monitoring solutions.
- Partner with engineering teams to ensure services are designed, instrumented, and operated for reliability and scalability.
- Improve monitoring, alerting, incident management, and service health to prevent customer-impacting issues.
- Lead automation, self-healing, operational efficiency, and toil-reduction initiatives.
- Influence architecture and technology adoption to improve reliability, performance, and cost efficiency.
- Mentor engineers and provide technical leadership across multiple teams and organizations.
- Lead major incident response and post-incident reviews focused on systemic improvements.
Requirements
- 10+ years of experience in Site Reliability Engineering, DevOps, Cloud Engineering, or related disciplines.
- Deep expertise with Prometheus, Thanos, Grafana, OpenTelemetry, and modern observability platforms.
- Strong understanding of SRE principles, including SLIs, SLOs, error budgets, incident management, and operational excellence.
- Expert knowledge of Google Cloud Platform, Amazon Web Services, or similar cloud platforms.
- Expert-level experience with Kubernetes, Docker, and cloud-native architectures.
- Strong software engineering and automation skills using Python, Linux, Terraform, and Ansible.
- Ability to influence technical direction and drive cross-functional initiatives across multiple engineering teams.
- Preferred: experience building and operating large-scale observability platforms.
- Preferred: experience implementing AI-driven operational tooling, automation, or AIOps solutions.
- Preferred: strong communication and leadership skills, including mentoring senior engineers and leading complex technical initiatives.
- Preferred: ability to operate independently, influence stakeholders, and drive outcomes across organizational boundaries.
Benefits
- Most teams work from the office full time, with flexibility when needed.
- Benefits information is provided through the company’s employee benefits description.
- The compensation disclosure states that compensation may also include restricted stock units and a bonus.
Tech Stack
Categories
Site Reliability
About Palo Alto Networks
Palo Alto Networks builds cybersecurity products for enterprises and governments, including next-generation firewalls, cloud security (Prisma Cloud/Prisma Access), and SOC tools (Cortex). It sells subscriptions and appliances with cloud-delivered threat intelligence, securing networks, endpoints, and applications across data centers and public clouds. Founded in 2005 and headquartered in Santa Clara, California, the company is publicly traded on the NYSE under the ticker PANW.