Software Support and Development Engineer
KION Group AG1 hour ago
Banbury, United KingdomMid Level
Responsibilities
- Deliver second-line support services for new and existing customers.
- Document incoming service cases and their solutions.
- Resolve customer software issues using a solution-oriented approach.
- Collaborate with functional departments and global software teams on software projects.
- Support international project commissioning and after-go-live activities.
- Provide software development for WCS, MFC, and OFS systems, including PTL and PbV.
- Process change requests and provide ongoing service support for existing customers.
- Share 24/7 on-call responsibilities with the team and travel when needed.
Requirements
- Demonstrated experience with software architectures and Java software development.
- Experience in a similar second-line IT or software support function.
- Confidence working with Oracle databases.
- Excellent communication skills, including patience and perseverance when solving customer challenges.
- Knowledge of Warehouse Management or Warehouse Execution systems is beneficial.
Benefits
- Inclusive and collaborative work environment.
- Opportunity to work with global software teams and innovative warehouse automation technology.
- Shared 24/7 on-call responsibilities and travel when needed are part of the role.