1 day ago
Redmond, WA, USAMid Level
Base Salary
$75k - $126k/yr
Responsibilities
- Provide Level 3 remote support and engineering-guided solutions for installed robotic systems.
- Administer, troubleshoot, and control systems using remote desktop, SSH, and system error or event data.
- Reproduce field issues in a laboratory environment using diagnostic tools and debug files to support root-cause analysis.
- Test and approve software release candidates and evaluate PC and other hardware components.
- Maintain technical support documentation and communicate updates across Engineering and other technical departments.
- Identify recurring issues and recommend product, support-process, or workflow improvements.
- Collaborate with software and electrical engineers to improve the existing hardware and software stack.
- Provide occasional support at customer sites and remote facilities as required.
Requirements
- At least three years of experience as a Systems Support Engineer or equivalent.
- Bachelor’s degree in Computer Science, Math, Engineering, or a related field, or equivalent experience, preferred.
- Experience supporting customer-facing software products.
- Experience administering Linux or Unix systems.
- Experience with Git version control.
- Proficiency in shell scripting and at least one development language, preferably C.
- Experience installing and troubleshooting PC and other hardware components.
- Experience troubleshooting basic IP networking issues.
- Experience using system health, performance monitoring, and software management tools.
- Strong technical and non-technical written and verbal communication and collaboration skills.
- Desirable experience includes industrial application development, computational geometry, computer vision, industrial control systems, real-time operating systems, AI/ML integrations, GUI/HMI development, OPC-UA data collection and analytics, Python, Bash, PowerShell, and CMake.
Benefits
- Medical, dental, vision, life insurance, short-term disability, and long-term disability coverage.
- Family leave and a matched 401(k) plan.
- Benefits begin on the first day of employment.
- On-site work in Redmond, Washington, with occasional travel to customer sites and remote facilities.
- Professional development opportunities and collaborative work across global teams.
About JBT Marel
JBT Marel builds integrated equipment, software, and services for food and beverage processors, covering poultry, meat, seafood, produce, prepared foods, and beverages. It sells capital processing systems, automation and inspection technologies (including X‑ray), plus aftermarket parts, service, and lifecycle support to industrial producers worldwide. Headquartered in Chicago, the company combines the portfolios of JBT and Marel and operates across more than 30 countries.