1 day ago
Bengaluru, IndiaMid Level
Responsibilities
- Configure and customize packaged or SaaS applications and ServiceNow modules to meet business requirements.
- Manage application releases while maintaining compatibility, performance, and system stability.
- Collaborate with cross-functional teams to gather requirements and implement application enhancements.
- Monitor application performance and troubleshoot issues to maintain reliability.
- Integrate third-party tools with ServiceNow using APIs and automation workflows.
- Document configuration changes and maintain the knowledge base.
- Work independently as a subject matter expert and contribute solutions to work-related problems.
- Share knowledge with and provide guidance to junior team members.
Requirements
- At least 3 years of experience in ServiceNow Software Asset Management.
- Experience with ServiceNow SAM Pro development.
- Strong understanding of software asset lifecycle management and compliance processes.
- Experience configuring and customizing ServiceNow modules.
- Ability to work with APIs and integrate third-party tools within ServiceNow.
- Familiarity with low-code development environments and automation workflows.
- Strong problem-solving skills and attention to detail.
- 15 years of full-time education is required.
Benefits
- The position is based at the Accenture office in Bengaluru.
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.