6 days ago
Remote, BrazilSenior
Responsibilities
- Provide technical support across cloud and core platform domains, including infrastructure, APIs, integrations, and platform services.
- Investigate complex technical issues by analyzing logs, metrics, system behavior, and service interactions.
- Support incident management and troubleshooting during high-severity incidents, including root cause analysis.
- Collaborate with Engineering teams to communicate findings and validate system behavior.
- Validate platform changes and releases for potential impact to client environments and integrations.
- Document platform patterns, common issues, and operational insights.
- Develop internal tools and automation for diagnostics, monitoring, and support workflows.
- Build or contribute to AI-driven tools, agents, and workflows to improve support efficiency.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- Proven experience with cloud platforms, SaaS, or distributed systems environments.
- Strong understanding of APIs, integrations, and service-based architectures.
- Background in technical support, SRE, or engineering-related roles involving production systems.
- Experience with incident management, troubleshooting, and root cause analysis.
- Experience or familiarity with high-availability systems, operational support for critical services, logs, metrics, automation, scripting, and internal tool development is preferred.
- Experience collaborating with Engineering teams on investigations and system validation is preferred; exposure to AI-driven approaches is a plus.
Benefits
- Remote position; duties may be performed outside proximity to a Visa office, though scheduled office attendance may occasionally be required.
Categories
About Visa
Visa builds and operates a global digital payments network that connects consumers, merchants, financial institutions, and governments. It earns fees for processing card transactions and offering risk, data, and value‑added services through VisaNet and products like tokenization and tap‑to‑pay. Founded in 1958 and headquartered in Foster City, California, Visa is a public company (NYSE: V) serving clients in more than 200 countries and territories.