2 months ago
Responsibilities
- Design and develop ServiceNow solutions across ITSM and HRSD modules.
- Create custom integrations between ServiceNow and external services using REST/API technologies.
- Integrate Apple’s in-house GenAI capabilities into ServiceNow workflows and employee support experiences.
- Develop intelligent routing, conversational resolution, predictive insight, and other GenAI-powered enterprise features.
- Apply ServiceNow scripting and platform capabilities at Apple scale.
Requirements
- Five years of hands-on ServiceNow platform development experience in ITSM, HRSD, or CSM.
- Five years of hands-on ServiceNow scripting experience with JavaScript, GlideRecord, Flow Designer, and Integration Hub.
- Five years of experience building REST/API integrations with external services.
- Bachelor’s degree in Computer Science or relevant work experience.
- Familiarity with GenAI and LLM concepts and applications that consume AI model APIs is preferred.
- Understanding of ServiceNow Service Portal, UI Builder, or Next Experience is preferred.
- Experience with GenAI-powered enterprise features, including prompt engineering, response handling, and guardrails, is preferred.
- ServiceNow Certified Application Developer or Certified System Administrator certification is preferred.
- Experience with ATF and ServiceNow instance management best practices is preferred.
- Experience integrating with large-scale, highly available infrastructure and large user populations is preferred.
Benefits
- Apple describes fulfillment, inspiration, adventure, advancement, and other employee perks, but does not provide specific benefits or logistical details in the posting.
Tech Stack
Categories
About Apple
Apple designs and sells consumer electronics, software, and services for consumers and professionals worldwide, including iPhone, Mac, iPad, Apple Watch, and AirPods, plus platforms like iOS/macOS and services such as the App Store, iCloud, Music, and TV+. Its business combines device sales with services and subscriptions and in-house silicon design. Founded in 1976, Apple is headquartered in Cupertino, California, and trades on NASDAQ as AAPL.