Sr Software Engineer
ServiceNow7 hours ago
Hyderābād, IndiaSenior
Responsibilities
- Build clean, scalable AI-native systems using strong software architecture and engineering practices.
- Own software development from design and implementation through test automation and delivery.
- Collaborate with product owners to understand requirements and deliver high-quality products.
- Design simple, extensible software that enables customers to customize functionality.
- Help create new products and features and enhance the existing product suite.
- Build and scale LLM, retrieval, agent, evaluation, and production AI/ML systems.
- Provide technical leadership for customer-critical initiatives and strategic accounts.
Requirements
- 5–8 years of experience with Java or a similar object-oriented language.
- Experience with data structures, algorithms, object-oriented design, design patterns, and performance and scale considerations.
- Experience with Angular, React, Vue, or another modern UI framework.
- Expert-level proficiency in Python, Java, or JavaScript/GlideScript, with deep expertise in ServiceNow scripting, APIs, and platform architecture.
- Hands-on experience building and scaling systems with third-party AI/ML services and platform APIs across multiple cloud providers, including at least 1 year of such experience.
- Hands-on experience with LLM/AI systems at scale, prompt engineering, agent design, retrieval systems, and production AI/ML services.
- Expert knowledge of LLM orchestration frameworks, RAG architectures, retrieval optimization, and vector database technologies.
- Expertise in building evaluation frameworks, metrics systems, and production monitoring for AI/ML systems.
- Experience with secure coding practices, responsible AI, and compliance requirements.
- Experience leading customer-critical initiatives or providing technical leadership on strategic accounts.
- Ability to use IDEs, debuggers, build tools, source control, ServiceNow instances, profilers, and Unix administration tools.
Benefits
- Regular employee position in the APAC region.
- Flexible work persona with distributed-work flexibility, subject to role and location eligibility.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.