5 days ago
Mexico City, MexicoSenior
Responsibilities
- Provide technical leadership and an end-to-end systems view for Service Operations technology.
- Lead solution priorities, solution design, requirements practices, architecture patterns, product roadmaps, and technology delivery.
- Partner with architecture, business, QA, and development teams on strategic initiatives and large enterprise solutions.
- Lead technical programs and cross-functional teams, set priorities, and take products to market.
- Manage non-functional requirements, compliance with standards, suppliers, and continuous delivery.
- Provide direction and supervision for multiple ARTs and teams while identifying and resolving solution constraints.
Requirements
- 8+ years of experience in software engineering, solution engineering, or technology program leadership.
- Proven experience supporting customer service, contact center, or service operations environments.
- Experience managing IT delivery projects and providing technical leadership in collaboration with architects.
- Full English fluency.
- Insurance experience or knowledge is very desirable; finance-sector experience is an alternative.
- Intermediate Salesforce experience of 4–6 years or experience with other CRMs.
- Intermediate Google Cloud experience of 4–6 years.
- Experience with RPA, UiPath, Node.js, and Python; architecture knowledge is a plus.
- Ability to overlap with the US Pacific Time Zone for 2–3 hours daily.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package including private health insurance, pension plan, and paid time off.
- Career development, training, and development opportunities.
- Flexible remote and/or office-based work arrangements.
- Dynamic, inclusive, and multicultural work environment.
- Employment is through Capgemini as Employer of Record, which manages local payroll and benefits.
- Candidates must have valid local legal authorization to work in the country where the role is based; FBS does not sponsor or obtain work authorization unless explicitly stated.
About Capgemini
Capgemini is a global IT services and consulting firm that delivers strategy, cloud, AI, software engineering, and managed services to large enterprises and public-sector clients. Founded in 1967 and headquartered in Paris, it is publicly traded on Euronext Paris and operates in 50+ countries. The group expanded its engineering capabilities by acquiring Altran in 2020, now operating as Capgemini Engineering.