Workflow Automation Analyst
Ethos Life4 hours ago
Bengaluru, IndiaMid Level
Responsibilities
- Partner with cross-functional leaders to map, analyze, and redesign business processes for efficiency, scale, and customer impact.
- Translate operational needs into workflow requirements covering business logic, data flows, integrations, and success criteria.
- Use analytics to prioritize solutions, measure automation impact, investigate failures, and identify workflow improvements.
- Build, test, and deploy workflow automations using Zapier, n8n, Make, CRM workflows, and AI-driven components.
- Build AI-enabled data pipelines for use cases including intent tagging and transcript summarization.
- Establish QA, UAT, monitoring, troubleshooting, security, and documentation practices for dependable automations.
- Manage a Jira sprint board with epics, stories, tasks, and dependencies.
- Maintain documentation of requirements, data flows, automations, and outcomes.
- Mentor junior team members and review automations.
Requirements
- At least 3 years of hands-on experience designing, building, testing, and maintaining workflow automations using Zapier, n8n, Make, CRM workflows, or similar tools.
- Experience mapping business processes and translating operational problems into requirements, business logic, data flows, and measurable outcomes.
- History of leading process redesign across teams.
- Experience building or contributing to data pipelines and AI-enabled workflows such as intent tagging, transcript summarization, scheduled automations, or routing.
- Strong analytical skills and experience diagnosing process issues, measuring impact, and improving automations after launch.
- Experience with Snowflake and Hex is preferred.
- Familiarity with APIs, webhooks, and data integrations.
- Working knowledge of SQL or Python is preferred.
- Experience testing, monitoring, troubleshooting, and documenting workflows used by others.
- Ability to manage multiple builds, communicate tradeoffs, and explain technical workflows to non-technical partners.
- Proactive ownership and sound judgment when handling ambiguous requirements or operational issues.
Benefits
- The role is onsite, as indicated by the #LI-Onsite designation.
- Ethos promotes a diverse, inclusive, and authentic workplace and is an equal opportunity employer.
About Ethos Life
Ethos Life builds a technology platform for buying and underwriting term and permanent life insurance, serving consumers directly online and licensed agents. It partners with carriers to offer instant, no-exam policies and supports agent distribution, generating revenue from policy premiums and commissions. Founded in 2016 and headquartered in Austin, Texas, the company is privately held and operates across the U.S.