3 months ago
San Francisco, CA, USA or New York, NY, USAEntry Level / Mid Level
H1B sponsor
Responsibilities
- Own the technical customer journey from pre-contract evaluation through pilot, onboarding, conversion, and continued adoption.
- Guide customers in identifying high-value use cases and establishing clear success criteria.
- Lead technical onboarding, training, and enablement sessions for developers.
- Help customers integrate Factory into their workflows and recommend relevant features and best practices.
- Investigate and resolve technical challenges across customer environments, repositories, integrations, and development workflows.
- Collaborate with engineering when deeper technical support is required.
- Identify recurring customer friction and build scalable processes, resources, and product improvements.
- Communicate actionable product usage, customer feedback, and technical observations to product and engineering teams.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- 1–2 years of professional experience in software engineering, solutions engineering, technical consulting, implementation, or another customer-facing technical role.
- Strong understanding of software development fundamentals, source control, development environments, debugging, testing, and modern engineering workflows.
- Ability to read and troubleshoot code across different languages, frameworks, and technology stacks.
- Proven ability to identify, diagnose, and resolve complex technical issues in customer environments.
- Strong analytical, written, and verbal communication skills, with the ability to explain technical concepts and build trusted customer relationships.
- Ability to collaborate across engineering, product, sales, and customer success teams.
- High learning velocity, strong ownership, and a proactive approach to problem-solving in a fast-moving startup environment.
Categories
Solutions Engineering
About Factory
Factory builds AI agents, called Droids, that bring autonomy to software engineering by automating development workflows for modern engineering organizations. It sells enterprise software and services to help teams evaluate, adopt, and operate these agents within existing tooling and processes. The company is headquartered in San Francisco and is backed by investors including Sequoia Capital and Lux Capital.