22 hours ago
Hopkins, MN, USAMid Level / Senior
H1B sponsor
Base Salary
$105k - $124k/yr
Responsibilities
- Design, configure, customize, test, implement, and support ServiceNow platform capabilities.
- Develop ServiceNow Customer Service Management and IT Service Management solutions for onboarding, service operations, and customer issue management.
- Build workflows using Flow Designer and Workflow Editor, including automation of manual processes.
- Develop and maintain REST API and Scripted REST API integrations with core business and source-of-truth platforms.
- Create customer-facing Service Portal experiences, including portals, pages, widgets, and custom logic.
- Develop JavaScript customizations and ServiceNow components such as Business Rules, Script Includes, UI Actions, Scheduled Jobs, UI Pages, UI Macros, and CMS functionality.
- Configure and support Advanced Work Assignment, Agent Chat, and Configurable Workspace capabilities.
- Collaborate with product owners, business stakeholders, architects, QA engineers, and operations teams throughout the software development lifecycle.
- Participate in Scrum delivery activities, including sprint planning, refinement, standups, demos, and retrospectives.
- Contribute to quality engineering, troubleshooting, deployment, and post-production support.
Requirements
- Bachelor’s degree or equivalent work experience.
- Three to five years of relevant experience.
- Hands-on ServiceNow development experience across design, configuration, customization, testing, implementation, and support.
- Strong experience with ServiceNow Customer Service Management and IT Service Management modules.
- Experience across requirements analysis, solution design, development, testing, deployment, and post-production support.
- Experience developing integrations with REST APIs, Scripted REST APIs, and other ServiceNow integration capabilities.
- Strong JavaScript scripting experience, including client-side and server-side scripting on ServiceNow.
- Experience with Flow Designer, Workflow Editor, Advanced Work Assignment, Service Portal, Agent Chat, and Configurable Workspace.
- Front-end development experience with HTML, CSS, AngularJS, or similar technologies.
- Preferred experience with fleet, transportation, fuel card, payments, commercial spend management, call center operations, customer-facing portals, enterprise source-of-truth integrations, financial or fleet services, and ServiceNow Now Assist.
- Strong problem-solving, collaboration, ownership, and delivery skills.
Benefits
- Healthcare coverage including medical, dental, and vision.
- Basic and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks depending on salary grade and tenure.
- Up to 11 paid holidays.
- Adoption assistance.
- Sick and Safe Leave accrual of one hour per 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- The role requires working from a U.S. Bank location three or more days per week.
Tech Stack
Categories
About U.S. Bank
U.S. Bank is a public commercial bank offering consumer banking, commercial and institutional banking, payments, wealth management, and custody services to individuals and businesses. It earns revenue from interest on loans and securities and from fees across payments, asset management, and treasury services; it is the fifth-largest U.S. commercial bank, headquartered in Minneapolis, and trades on the NYSE as U.S. Bancorp (USB).