4 days ago
Mumbai, IndiaSenior
Responsibilities
- Design, configure, develop, test and implement scalable ServiceNow solutions, including workflows, Flow Designer, business rules, UI policies, access controls, catalogue items and platform administration.
- Translate business requirements into technical solutions aligned with platform architecture, governance and change-control standards.
- Integrate ServiceNow with third-party systems and applications using integration frameworks and APIs.
- Monitor ticket queues, troubleshoot incidents and defects, perform root-cause analysis, and support platform upgrades and performance optimization.
- Guide developers, administrators and delivery partners on reusable patterns, development standards and ServiceNow best practices.
- Apply knowledge of ServiceNow architecture and modules including ITSM, ITOM, ITAM, HRSD and CSM, while evaluating UI Builder, Now Assist and AI-powered workflows.
Requirements
- 5+ years of ServiceNow platform experience delivering enterprise-scale solutions.
- Strong knowledge of ServiceNow architecture, JavaScript, APIs, integrations, security, governance, scalability and maintainability.
- Experience translating business requirements into solution designs and technical architectures, including architecture review and design assurance.
- Working knowledge of ITIL processes and ServiceNow products including ITSM, ITOM, ITAM, HRSD, CMDB and CSM.
- Experience in application or IT support with strong analytical, problem-solving and troubleshooting capabilities.
- Strong stakeholder management, communication, collaboration and initiative-taking skills.
- ServiceNow Certified System Administrator, Certified Application Developer and relevant Implementation Specialist certifications.
- Experience with platform strategy, modernization or digital transformation initiatives, with exposure to Now Assist, AI Agents, AI Specialists or related intelligent automation capabilities.
Benefits
- Strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off.
- Hybrid work model requiring at least 4 days in the office per week, with flexibility to work from home 1 day per week; some business groups may require more office time.
Tech Stack
Categories
About BlackRock
BlackRock is a public, New York–based global asset manager and technology provider founded in 1988. It offers investment products—including the iShares ETF franchise—and portfolio and risk management software via the Aladdin platform to institutions, financial advisors, and individual investors, earning primarily management and technology fees. Its shares trade on the NYSE, and the firm serves clients in major markets worldwide.