Senior Software Support Engineer (m/f/d)
KION Group AG4 days ago
Augsburg, GermanySenior
Responsibilities
- Provide 24/7 on-call and 2nd-level software support in an international environment.
- Act as service delivery manager for new and existing customers.
- Document incoming service cases and describe solutions.
- Collaborate on software projects involving CS, MU, PS, and IS.
- Perform international project commissioning and after-go-live support.
- Support existing customer systems including WCS and MFC.
- Develop software for WCS, MFC, and OFS systems, including PTL and PbV.
- Process change requests for existing customers.
Requirements
- Experience with 24/7 on-call 2nd-level support.
- High level of service and customer orientation.
- Knowledge of automation environments and warehouse management systems.
- Knowledge of logistics IT environments.
- Good written and spoken English and German.
- Willingness to travel.
- Experience with sophisticated software architectures.
- At least 3 years of professional Java software development experience is desirable.
- Confident use of Oracle databases.
Benefits
- Benefits of an international MDax Group within the KION Group.
- Flexible and mobile working.
- Individual support and development opportunities.
- Employee discounts.
- Opportunities for creativity in a rapidly growing company.
About KION Group AG
KION Group AG builds industrial trucks (forklifts) and warehouse automation systems for manufacturers, logistics providers, and e-commerce operators. It operates through brands such as Dematic, Linde Material Handling, STILL, and Baoli, offering equipment, software, and lifecycle services including maintenance and fleet management. Founded in 2006 and headquartered in Frankfurt am Main, Germany, KION is a public company listed on the Frankfurt Stock Exchange.