2 days ago
Warsaw, Poland or San Cugat del Vallés, SpainMid Level
Responsibilities
- Handle complex medical software complaints, safety issues, and product inquiries across on-premise, cloud, mobile, and app-based products.
- Manage the full complaint case lifecycle, including creation, classification, investigation, documentation, resolution, and escalation to development teams.
- Read and debug complex source code in different programming languages to identify software malfunction root causes and causal factors.
- Collaborate with on-site troubleshooting teams, affiliates, country organizations, and R&D stakeholders.
- Communicate quality-related information and support initiatives that strengthen regional partnerships.
- Use automation and data analytics to improve case handling and monitor product performance.
- Serve as a technical proxy for the Principal Engineer when required.
Requirements
- Degree in computer science or an IT-related field.
- At least 2 years of experience in software engineering or IT support-related functions.
- Strong IT skills and the ability to read and debug complex source code across different programming languages.
- Ability to work independently in uncertain situations.
- Ability to present technical work, influence stakeholders, and negotiate to advance initiatives.
- Strong written and spoken English communication skills.
- Automation skills and data analytics experience are desirable.
Benefits
- Roche promotes personal expression, open dialogue, inclusion, and equal opportunity.
- The role is based primarily in Sant Cugat del Vallès; compensation details may vary by posting location and additional locations may be discussed later in the hiring process.
Categories
About Roche
Roche is a Swiss healthcare company that develops and sells prescription pharmaceuticals and in vitro diagnostic systems for hospitals, laboratories, and clinicians. Its business spans two core divisions—Pharmaceuticals and Diagnostics—with strengths in oncology, immunology, neuroscience, infectious diseases, and diabetes care. Founded in 1896 and headquartered in Basel, Switzerland, Roche also advances personalized healthcare by pairing therapies with companion diagnostics.