Software Engineer
American Century Investments1 day ago
Kansas City, MO, USAEntry Level
Responsibilities
- Troubleshoot production issues, service requests, defects, and operational questions across client-facing digital platforms.
- Assist with issue triage by recreating problems, reviewing logs and monitoring data, and coordinating with engineers, product owners, vendors, and support partners.
- Validate releases, hotfixes, content changes, and configuration updates for web and mobile experiences.
- Maintain runbooks, troubleshooting guides, support documentation, and standard operating procedures.
- Monitor application behavior, alerts, recurring issues, reliability, performance, accessibility, and client experience impacts.
- Develop and maintain small enhancements, bug fixes, automated tests, and configuration updates.
- Participate in code reviews, testing, deployment activities, technical discussions, and team planning and review sessions.
- Collaborate with product, engineering, QA, UX, Marketing, Sales, operations, and support teams.
Requirements
- Bachelor’s degree in computer science, management information systems, finance, business, or an equivalent combination of education and work experience.
- Professional software development, technical support, internship, co-op, or related technology experience.
- Experience using AI-assisted software engineering tools such as GitHub Copilot, ChatGPT, Claude, Gemini, or similar tools, with the ability to evaluate and validate generated outputs.
- Foundational understanding of software engineering, problem solving, debugging, and application support.
- Interest in modern web technologies, APIs, cloud platforms, production operations, and digital client experience systems.
- Clear communication, documentation, question-asking, process-following, and willingness to support production systems and urgent release-related needs.
- Preferred exposure to JavaScript, TypeScript, React, Node.js, Svelte/SvelteKit, HTML, CSS, APIs, integrations, authentication, content management systems, analytics tools, or SaaS platforms.
- Preferred 2+ years of software development experience and exposure to Agile or product-oriented delivery models.
Benefits
- Competitive compensation package with bonus plan.
- Generous paid time off and competitive benefits.
- 401(k) with a 5% company match plus an annual performance-based discretionary contribution.
- Tuition reimbursement, formal mentorship, and live and online learning.
- Hybrid role based in the Kansas City, Missouri office, with required office attendance on a scheduled frequency.
- Occasional urgent issue or release-related support may be required.
Tech Stack
Categories
About American Century Investments
American Century Investments is a privately held, Kansas City–based asset manager offering mutual funds, ETFs, separately managed accounts, and multi-asset and fixed income strategies to institutions, financial advisors, and individual investors. It earns management fees across its product lineup. Founded in 1958, the firm’s controlling owner is the Stowers Institute for Medical Research, and it directs 40% of its dividends to support the Institute’s work.