6 months ago
Heredia, Costa RicaMid Level / Senior
Responsibilities
- Assist Solution Architects with designing and delivering Zuora Billing and CPQ implementations.
- Configure Zuora solutions in alignment with customer business processes and best practices.
- Support CRM and ERP integrations, including requirements gathering, API documentation, workflows, and solution designs.
- Gather, analyze, document, and perform fit/gap analysis on requirements from customers, business stakeholders, and technical teams.
- Support system testing, user acceptance testing, troubleshooting, issue resolution, deployment, and release cycles.
- Collaborate with Product, Support, Engineering, and customer teams to resolve implementation issues.
- Assist with customer training and knowledge transfer for successful adoption of Zuora solutions.
Requirements
- 3 to 5+ years of experience consulting on enterprise software implementations.
- Experience across all stages of the enterprise software implementation lifecycle.
- Strong analytical, customer-facing, problem-solving, and customer-centric capabilities.
- Experience gathering requirements, performing fit/gap analysis, and documenting requirements for complex enterprise projects.
- Familiarity with Java, JavaScript, Python, or SQL.
- Preferred experience with Quote-to-Cash, Order-to-Revenue, Billing, CPQ, finance, or subscription management implementations.
- Preferred experience integrating Salesforce, Microsoft Dynamics, NetSuite, SAP, or Workday.
- Preferred experience with REST or SOAP APIs, data migration, and system integration strategies.
Benefits
- Competitive compensation, variable bonus, performance rewards, and retirement programs.
- Medical, dental, and vision insurance.
- Generous flexible time off, paid holidays, wellness days, and a company-wide end-of-year break.
- Paid parental leave, a learning and development stipend, volunteer opportunities, charitable donation matching, and mental wellbeing resources.
- Heredia, Costa Rica office location with multiple office days and some remote flexibility.
- 25% travel required for customer on-site engagements in North America and Canada.
Tech Stack
Categories
Solutions Engineering
About Zuora
Zuora builds subscription management and monetization software—billing, payments, revenue recognition, and analytics—for companies with recurring or usage-based offerings. It sells a multi-product SaaS platform and APIs to launch products, automate invoicing and collections, and close the books. Founded in 2007 and headquartered in Redwood City, California, the company was acquired by Silver Lake in 2024 after previously trading on the NYSE.