Responsibilities
- Assist Solution Architects with designing and delivering Zuora Billing and CPQ implementations.
- Configure solutions in alignment with customer business processes and best practices.
- Support integrations with Salesforce, Microsoft Dynamics, NetSuite, SAP, and Workday.
- Gather, analyze, and document requirements with customers, business stakeholders, and technical teams.
- Create and maintain functional and technical documentation, including API integrations, workflows, and solution designs.
- Support system testing, user acceptance testing, troubleshooting, issue resolution, and deployment activities.
- Collaborate with Product, Support, and Engineering teams to resolve implementation issues.
- Assist with customer training and knowledge transfer to support successful adoption.
Requirements
- 3 to 5+ years of experience consulting on enterprise software implementations.
- Experience across all stages of the implementation lifecycle.
- Strong analytical skills and a customer-centric mindset.
- Experience gathering, analyzing, and documenting requirements and performing fit/gap analysis.
- Experience working with enterprise customers on complex project implementations.
- Familiarity with Java, JavaScript, Python, or SQL.
- Preferred experience with Quote-to-Cash, Order-to-Revenue, billing, CPQ, finance, or subscription management implementations.
- Preferred experience integrating CRM systems such as Salesforce and Microsoft Dynamics and ERP systems such as NetSuite, SAP, and Workday.
- Preferred experience working with REST and SOAP APIs, data migration, and system integration strategies.
Benefits
- Competitive compensation, variable bonus, performance rewards, and retirement programs (amounts not specified).
- Medical, dental, and vision insurance.
- Generous flexible time off, paid holidays, wellness days, and a company-wide end-of-year break.
- Six months of fully paid parental leave.
- Learning and Development stipend.
- Volunteer opportunities and charitable donation matching.
- Free mental wellbeing resources and support.
- Heredia, Costa Rica office role with multiple office days and some remote flexibility.
- 25% travel for customer on-site engagements in North America and Canada.
Tech Stack
Categories
About Zuora
Zuora was born out of a vision that we could evangelize a fundamentally new way of doing business by shifting the focus of companies to deliver recurring, people-centric services instead of a one-time sale of products. This is how we coined the term, the Subscription Economy®. Today, we see others evangelizing this term, and building entire communities around it. The Subscription Economy isn’t (and never was) just about subscription business models but, direct, recurring relationships with customers through any business model. Subscriptions were only just scratching the surface and now, the market recognizes the Subscription Economy for what it truly is-a relationship-centric economy. Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and to nurture and monetize these relationships through an ever growing set of digital services. Alongside this evolution, Zuora has been there every step of the way. We started with Zuora Billing, and have expanded our award-winning multi-product portfolio to include Zuora Revenue, Zuora Payments and Zuora Platform. More recently, we’ve added Zephr and Togai to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale. We call this Monetization.