Technical Support Engineer 2
Dell Technologies13 hours ago
Round Rock, TX, USAMid Level
H1B sponsor
Responsibilities
- Design, develop, and maintain low-code, no-code, and scripted automated workflows.
- Build and deploy agentic AI solutions and autonomous workflows that interact with business systems.
- Integrate automation technologies with Salesforce, SharePoint, and internal applications.
- Partner with stakeholders to identify automation opportunities and optimize business processes.
- Test, monitor, document, and continuously enhance automation solutions.
- Collaborate with Service Delivery, Repair Operations, and Engineering to automate support resolution processes.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Data Science, or a related technical field; the posting also lists a master’s degree in Cybersecurity.
- Strong analytical, problem-solving, and independent learning skills.
- Proficiency in Python, JavaScript, or TypeScript and version control using Git or GitHub.
- Experience with automation platforms, APIs, REST services, and system integrations.
- Familiarity with agentic frameworks, prompt engineering, and commercial LLMs.
- Preferred experience includes business analysis, data visualization, and database querying using Excel, Power BI, Tableau, and SQL.
- Preferred knowledge includes Lean/Six Sigma, Value Stream Mapping, BPMN, and operational transformation initiatives.
Benefits
- The role is based in Round Rock, Texas.
- The position is part of Dell’s AI Support Services team supporting global AI Server customers.
Tech Stack
Categories
About Dell Technologies
Dell Technologies builds PCs, monitors, and peripherals for consumers and enterprises, and provides servers, storage, networking, and edge solutions for data centers. It sells hardware, software, and support services through direct, channel, and online models to organizations of all sizes and the public sector. Founded in 1984 and headquartered in Round Rock, Texas, it includes the former EMC storage business and operates globally across client computing and infrastructure markets.