1 day ago
Bengaluru, IndiaStaff+
Responsibilities
- Design solution architecture for scalable bot platforms using Dialogflow CX and Google Cloud Platform.
- Integrate Dialogflow CX with backend systems, APIs, Twilio, and Genesys.
- Implement security and redaction policies supporting PII, PCI, and HIPAA compliance.
- Architect for Google Cloud quotas, regions, scalability, and failover.
- Implement CI/CD automation using Cloud Build or GitHub Actions.
- Drive cost optimization and manage Google Cloud quotas and limits.
- Extract usage insights using BigQuery, Looker Studio, and analytics tools.
Requirements
- At least 15 years of experience in Contact Center Technology Implementation.
- 15 years of full-time education, with BE or BTech specified.
- Experience as a Google Dialogflow CX developer or architect.
- Google Cloud Professional Cloud Architect or Professional Cloud Developer certification is listed.
Tech Stack
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.