23 hours ago
Merrimack, NH, USAMid Level / Senior
Responsibilities
- Provide production and non-production support for Fidelity’s Participant Recordkeeping applications.
- Monitor, analyze, and troubleshoot batch processing issues, application failures, and production incidents.
- Perform root-cause analysis and coordinate with technology and business teams to resolve issues.
- Support high-volume daily batch processing in a large-scale mainframe environment.
- Develop, test, implement, and maintain application enhancements using COBOL and related mainframe technologies.
- Analyze JCL, DB2, application code, and batch workflows to identify and resolve processing issues.
- Participate in system maintenance, application upgrades, and continuous improvement initiatives.
- Collaborate with distributed global support teams to provide 24x7 operational coverage.
Requirements
- 4–6 years of experience supporting, developing, or maintaining enterprise mainframe applications.
- Hands-on experience with COBOL, JCL, and DB2.
- Experience supporting production environments and troubleshooting complex application issues.
- Experience supporting batch processing environments and high-volume transaction systems.
- Ability to analyze application flows, job streams, and production failures in a mainframe environment.
- Strong analytical, problem-solving, communication, and collaboration skills.
- Ability to manage multiple priorities in a fast-paced production support environment.
Benefits
- The role is subject to Fidelity’s transitioning full-time onsite working model; onsite expectations vary by region and role and may evolve during the phased rollout.
- The position participates in a global organization providing 24x7 support coverage.
Tech Stack
COBOLIBM DB2
Categories
About Fidelity
Fidelity Investments provides brokerage, retirement plan recordkeeping, wealth management, and asset management services to individuals, employers, advisors, and institutions, plus online trading platforms and mutual funds and ETFs. It earns fees from managing and administering assets, advisory services, and brokerage transactions. Founded in 1946 and headquartered in Boston, it is privately held and administers trillions of dollars for U.S. and global customers.