2 days ago
Warsaw, PolandSenior
Responsibilities
- Handle medical software complaints, safety issues, and product inquiries across on-premise, cloud, mobile, and application-based products.
- Manage standard complaint cases through their lifecycle and collaborate with senior colleagues on complex or critical safety issues.
- Transfer cases that cannot be directly resolved to the development department.
- Analyze source code and logs to identify root causes of software malfunctions.
- Apply Roche internal processes to support case-resolution decisions and consult senior experts on technical and process matters.
- Communicate essential quality-related information to stakeholders in collaboration with senior colleagues.
- Use automation and data analytics to improve case handling and monitor product performance data.
Requirements
- Degree in computer science or an IT-related field.
- At least 2 years of work experience in software engineering or IT support-related functions is desired.
- Strong foundational ability to navigate and read source code in multiple programming languages.
- Ability and eagerness to learn complex system dependencies quickly.
- Strong written and spoken English communication skills.
- Automation skills and data analytics experience are advantageous.
Categories
About Roche
Roche is a Swiss healthcare company that develops and sells prescription pharmaceuticals and in vitro diagnostic systems for hospitals, laboratories, and clinicians. Its business spans two core divisions—Pharmaceuticals and Diagnostics—with strengths in oncology, immunology, neuroscience, infectious diseases, and diabetes care. Founded in 1896 and headquartered in Basel, Switzerland, Roche also advances personalized healthcare by pairing therapies with companion diagnostics.