Coinbase

Machine Learning Engineer, CX Intelligence

Coinbase
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3 months ago
Remote, BrazilMid Level

Responsibilities

  • Architect multi-agent systems with LangGraph, Google ADK, or similar orchestration frameworks for complex customer-support procedures.
  • Build MCP integrations connecting LLMs with internal Coinbase APIs, databases, and third-party tools.
  • Develop automated LLM-as-a-judge evaluation pipelines for monitoring and improving production AI agents.
  • Implement RAG, fine-tuning, and prompt-engineering techniques to produce grounded, accurate, and compliant chatbot responses.
  • Ship resilient, low-latency Python services across asynchronous microservices capable of handling Coinbase-scale traffic.
  • Partner with Conversation Design and Product to translate business logic into executable agent procedures.

Requirements

  • At least 3 years of experience building and scaling production ML/AI systems, including autonomous Loop- or ReAct-based agent systems.
  • Deep understanding of LLM lifecycle concepts including context-window management, token optimization, structured output parsing, and multi-agent orchestration.
  • Strong Python proficiency with experience in microservices, asynchronous programming, high-throughput APIs, and vector databases such as Pinecone or Weaviate.
  • Ability to explain model behavior and technical trade-offs to non-technical stakeholders across CX, Legal, and Product.
  • Ability to use generative AI responsibly with appropriate human oversight and focus on workflow efficiency, cost, and quality.

Benefits

  • Remote-first work arrangement with quarterly in-person working sessions called “surges”
  • Medical, dental, and vision benefits
  • Potential equity and bonus eligibility
  • Candidates may submit a maximum of 3 applications within a 6-month period

Tech Stack

Categories

Coinbase

About Coinbase

5,001-10,000 employees

Coinbase builds a cryptocurrency platform for consumers, institutions, and developers to buy, sell, store, and use digital assets. Its products include the Coinbase app/exchange, Coinbase Prime for institutions, custody services, and developer APIs, and it earns primarily from transaction fees and subscriptions. Founded in 2012 and now remote-first, Coinbase is a public company (NASDAQ: COIN) serving major crypto markets in the U.S. and abroad.

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