Forward Deployed Engineer

9 months ago

Base Salary

$120k - $160k/yr

Responsibilities

Deploy and configure Jinba for enterprise customers and support successful adoption.
Understand customer technology stacks, workflows, and requirements.
Build integrations with internal databases, legacy applications, and enterprise software.
Translate customer feedback into product requirements for the engineering team.
Debug and resolve production issues in customer deployments.
Develop deployment best practices, documentation, and reusable integration patterns.
Own technical customer relationships from pilot through expansion.

At least 3 years of experience in customer-facing technical roles such as solutions engineering, implementation, consulting, or similar.
Proficiency in TypeScript and comfort reading and modifying frontend and backend code.
Deep understanding of enterprise technology stacks, including ERP systems, databases, identity providers, and internal APIs.
Experience integrating legacy systems and navigating complex IT environments.
Familiarity with enterprise security and compliance requirements, including SOC 2, on-premises deployments, VPNs, and SSO.
Strong communication skills with technical and non-technical stakeholders across IT, business, and executive functions.
Experience in regulated industries such as finance, insurance, or manufacturing is a plus.
Familiarity with AI/LLM products and their behavior in production.
Understanding of APIs, webhooks, data pipelines, and ETL integration patterns.
Experience at major consulting firms or in implementation, solutions, technical consulting, or AI/automation product deployment is a strong signal.

Willingness to travel 10–20% to customer sites is expected.
Opportunity to shape deployment practices as the first dedicated Forward Deployed Engineer.
Work with an international team across San Francisco and Tokyo.